Field Care Supervisor

Home Instead; Croydon; Vor Ort; GBP 25.000 - 30.000; Vollzeit

Zusammenfassung

A community care provider in Croydon is looking for a dedicated professional to ensure the highest quality care for seniors. In this role, you will support care consultations, conduct staff supervisions, and maintain positive relationships with clients. You should have a Level 3 NVQ in Health and Social Care, experience in the care sector, and the ability to use care management technology. This position involves flexible hours and requires a full driving license.

Qualifikationen

• Experience in the care sector delivering a range of personal care services.
• Experience of working with MAR sheets and medication in a supervisory role.
• Good working knowledge of IT systems and capacity to learn new technologies.

Aufgaben

• Support care consultations and service reviews.
• Maintain accurate client and Care Professional records.
• Build and maintain positive relationships with clients and families.

Kenntnisse

Communication skills

Confidentiality understanding

Organizational skills

Flexibility

Passion for care

Ausbildung

Level 3 NVQ in Health and Social Care or equivalent

Tools

Microsoft Office

Google Suite

Jobbeschreibung

Our office was established in 2017and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

• Support care consultations, service reviews and completing client support plans.
• Conduct staff supervisions and client QA’s.
• Create, update and audit client care plans and assist with digital care planning.
• Maintain accurate client and Care Professional records on Home Instead software and People Planner.
• Conduct client and Care Professional introductions.
• Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
• Carry out client reviews and action these accordingly.
• Support and mentor Care Professionals.
• Provide support to the Client Experience team.
• Maintain regular contact with clients and Care Professionals.
• Any other duties as directed by your line manager.
• Participate in on-call duties as required.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
• Handle on call phone after working hours & weekends as per the on call roster
• Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications

• Level 3 NVQ in Health and Social Care or equivalent.
• Experience in the care sector delivering a wide range of personal care services.
• Experience of working with MAR sheets and medication in a supervisory role.
• Passionfor delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Must be confident to use care management technology including providing support and training to Care Professionals.
• Must understand the importance of confidentiality working within current legislation.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organisedand flexible to meet the needs of the business.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.