Care Coordinator

Home Instead; North Hayling; On-site; GBP 26,000 - 36,000; Full time

Job summary

Home Instead in Hayling Island, United Kingdom, seeks a dedicated Care Coordinator to join our compassionate team. You will be at the heart of delivering meaningful care that enhances clients' lives, working across a busy environment where your decisions directly impact wellbeing.

You will coordinate real-time care plans, collaborate with families and healthcare providers, maintain accurate records, handle administrative tasks, and support the on-call rota while ensuring regulatory compliance

Qualifications

• Exceptional problem-solving abilities expected, with real-time decision making.
• Strong interpersonal and collaborative skills for client/family interactions.
• Proven ability to thrive under pressure in a fast-paced care setting.
• Excellent organisational and time management skills.
• Experience with scheduling and healthcare administration is desirable.

Responsibilities

• Coordinate and optimise care plans in real-time with families, staff and providers.
• Monitor and adjust care plans to improve client outcomes.
• Maintain up-to-date client records and care documentation accurately.
• Handle data entry, reports and administrative tasks.
• Provide professional telephone support and assist with on-call rota.
• Ensure compliance with healthcare regulations and company policies.
• Coordinate with local healthcare providers and community resources.

Skills

Problem solving

Interpersonal skills

Resilience under pressure

Time management

Organisation

Multitasking

Education

GCSEs including Maths and English

Tools

Scheduling software

Microsoft Office

Job description

Job Description

We are seeking a dedicated and compassionate Care Coordinator to join our dynamic team in Hayling Island, United Kingdom. In this fast-paced role, you'll be at the heart of delivering meaningful care that genuinely transforms our clients' lives. You'll work collaboratively across a busy, purposeful environment where your decisions and actions directly impact the wellbeing of the people we support.

Key Responsibilities

• Coordinate and optimise care plans in real-time, working closely with families, care staff, and healthcare providers to ensure clients receive seamless, person-centred support
• Proactively monitor and adjust care plans to deliver optimal client outcomes, taking ownership of continuous improvement

• Maintain meticulous, up-to-date client records and care documentation, ensuring accuracy and compliance at all times - Collaborate dynamically with the Care Manager and wider team to identify and address emerging client needs and concerns - Respond swiftly to schedule changes and communicate effectively with all relevant parties, keeping the care delivery running smoothly
• Manage administrative tasks with precision, including data entry and report generation, supporting the broader care mission - Provide professional and friendly telephone support, often being the first point of contact for clients and families - Contribute to the On Call rota as required, ensuring continuity of care during critical moments
• Champion compliance with healthcare regulations and company policies, safeguarding the people we serve - Actively participate in team meetings and drive improvements to care delivery processes, growing your expertise alongside the team - Coordinate with local healthcare providers and community resources, building relationships that enhance client outcomes

Qualifications

• Exceptional problem-solving abilities: Demonstrated capacity to analyse complex situations, identify practical solutions, and make sound decisions in real-time, particularly in dynamic and demanding environments - Strong interpersonal and collaborative skills: Proven ability to build effective relationships with clients, families, healthcare professionals, and colleagues; excellent communication skills with the capacity to interact with empathy and professionalism across all levels - Proven ability to thrive under pressure: Experience managing multiple competing priorities, responding calmly to challenging situations, and maintaining composure whilst delivering high-quality care coordination
• Previous experience in care coordination, scheduling, or healthcare administration, preferably in a fast-paced care setting - Proficiency in scheduling software and Microsoft Office programmes - Excellent organisational and time management skills, with the ability to multitask and prioritise effectively - Minimum of 5 GCSEs, including Maths and English, or equivalent qualifications
• Keen attention to detail and accuracy in record-keeping and documentation - Knowledge of healthcare regulations and standards - Valid driving licence and access to own vehicle, as local travel will be required - Willingness to undergo a DBS check and any required training - Experience in office administration is desirable

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.