Care Coordinator

Bluebird Care; London Borough of Harrow; Hybrid; GBP 27.000 - 28.000; Vollzeit

Benefits dieser Stelle

28 days holiday

Training & development

Supportive leadership

Career progression

Zusammenfassung

Bluebird Care Harrow is seeking a dedicated Care Coordinator to support our office team. You will help rostering, referrals, and smart matching of carers to clients, ensuring high-quality homecare services and a supportive work environment.

We offer 28 days holiday (including bank holidays), comprehensive training, and ongoing leadership support. DBS clearance is required, and localisation in Harrow helps you navigate local routes and customers effectively.

Qualifikationen

• Excellent planning and organisational abilities to manage workloads under pressure.
• Good administrative abilities, computer literacy, and clear written records.
• Clear communication skills and a good telephone manner.
• Strong local knowledge of the Harrow area and surrounding routes.
• Willingness to work flexibly and maintain DBS clearance.

Aufgaben

• Roster & schedule care professionals to ensure timely, safe care aligned with customer wishes.
• Accept and process new customer referrals and changes to care needs promptly.
• Match care professionals to customers considering skills, availability, and travel routes.
• Manage rotas for sickness, holidays, and emergencies; participate in on-call rota after training.
• Maintain up-to-date records, monitor mileage, and report accidents/incidents.
• Coordinate with the Registered Manager, customers, families and health professionals to deliver high-quality homecare.

Kenntnisse

Organisational skills

Administrative & IT skills

Clear communication

Local knowledge

Problem solving

Jobbeschreibung

• Salary details: £27000 - £28000 per annum

Package: Impactful role | Expert training | Friendly team

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our office Team as a Care Coordinator, to help us set the standard.

As a Care Coordinator you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

Responsibilities

As a Care Coordinator your key responsibilities will include:

Effective Rostering & Scheduling: Ensure that Care Professionals are appropriately rostered and allocated to customers so that care is delivered on time, safely, and in line with customers' wishes and availability .

Referral Management & Processing: Accept, allocate, and process new customer referrals and changes to care needs promptly and effectively .

Smart Matching & Efficiency: Match Care Professionals to customers by taking account of skills, availability, preferences, travel arrangements, and routes to optimize working patterns .

Emergency Cover & On-Call: Manage adjustments to rotas for sickness, holidays, or emergencies, and participate in the out-of-hours emergency on-call rota after receiving full training .

Record Keeping & Mileage Tracking: Maintain up-to-date electronic and handwritten records, record and monitor mileage, and ensure accidents and incidents are properly reported .

Communication & Collaboration: Liaise with the Registered Manager, customers, families, and health professionals to deliver high-quality, coordinated homecare services .

28 days holiday entitlement inclusive of bank holidays

Full training and development opportunities

Ongoing support from a friendly and committed leadership team

Professional development and industry-leading training

Supportive, inclusive team environment

Career progression opportunities

Requirements

Personal Values & Attributes: Kind, caring, compassionate, professional, reliable, and dedicated to non-discriminatory care practices .

Organisational Skills: Excellent planning and organisational abilities to manage workloads effectively under pressure and ensure safety .

Administrative & IT Skills: Good administrative abilities, computer literacy, high attention to detail, and proficiency in keeping clear written records .

Communication & Interpersonal Skills: Clear communication skills, a great telephone manner, and the ability to build positive relationships with customers and professionals .

Local Knowledge: Good geographical knowledge of the local area, including roads, routes, and traffic levels .

Problem-Solving & Initiative: Comfortable using initiative to solve problems calmly, especially during emergency situations .

Additional Requirements: Willingness to work flexibly and a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) .

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do be st, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Harrow is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

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