Care Coordinator

Bluebird Care Durham North; London Borough of Harrow; Presencial; GBP 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary £27,000–£28,000 per annum

28 days holiday inclusive of bank •hol

Full training and development

Ongoing support from leadership team

Pension scheme

Descripción de la vacante

Bluebird Care Harrow is seeking a dedicated Care Coordinator to join our office team. You will help grow the team, support colleagues, and ensure high-quality homecare services are delivered with compassion and reliability.

You will roster Care Professionals, manage referrals, and coordinate care plans while maintaining strong communication with customers and health professionals. DBS checks and references will be arranged as part of the process.

Formación

• Kind, caring, compassionate, and professional demeanor.
• Excellent planning and organisational abilities to manage workloads and ensure safety.
• Strong written and verbal communication with customers and professionals.
• Good IT literacy and ability to keep clear records.
• Knowledge of local area geography and routes.

Responsabilidades

• Roster Care Professionals to ensure timely, safe care aligned with customer wishes.
• Accept, allocate and process new customer referrals or changes to care needs.
• Match staff to customers considering skills, availability, and travel arrangements.
• Manage rota adjustments for sickness, holidays, and emergencies; participate in after-hours on-call if trained.
• Maintain up-to-date records and monitor mileage; report incidents as required.
• Liaise with the Registered Manager, customers, families, and health professionals to coordinate homecare services.

Conocimientos

Organisational skills

Administrative & IT skills

Communication & interpersonal skills

Problem-solving & initiative

Local knowledge

Descripción del empleo

• Salary details: £27000 - £28000 per annum

• Location: Harrow
• Contract type: Office
• Salary details: £27000 - £28000 per annum

Care Coordinator

Location: Harrow

Salary: £27,000 to £28,000 per year

Package: Impactful role | Expert training | Friendly team

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our office Team as a Care Coordinator, to help us set the standard.

As a Care Coordinator you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

Responsibilities

• Effective Rostering & Scheduling: Ensure that Care Professionals are appropriately rostered and allocated to customers so that care is delivered on time, safely, and in line with customers' wishes and availability.
• Referral Management & Processing: Accept, allocate, and process new customer referrals and changes to care needs promptly and effectively.
• Smart Matching & Efficiency: Match Care Professionals to customers by taking account of skills, availability, preferences, travel arrangements, and routes to optimize working patterns.
• Emergency Cover & On-Call: Manage adjustments to rotas for sickness, holidays, or emergencies, and participate in the out-of-hours emergency on-call rota after receiving full training.
• Record Keeping & Mileage Tracking: Maintain up-to-date electronic and handwritten records, record and monitor mileage, and ensure accidents and incidents are properly reported.
• Communication & Collaboration: Liaise with the Registered Manager, customers, families, and health professionals to deliver high-quality, coordinated homecare services.

Benefits

• £27,000 to £28,000 salary
• 28 days holiday entitlement inclusive of bank holidays
• Full training and development opportunities
• Ongoing support from a friendly and committed leadership team
• Professional development and industry-leading training
• Supportive, inclusive team environment
• Career progression opportunities
• Pension scheme

Requirements

• Personal Values & Attributes: Kind, caring, compassionate, professional, reliable, and dedicated to non-discriminatory care practices.
• Organisational Skills: Excellent planning and organisational abilities to manage workloads effectively under pressure and ensure safety.
• Administrative & IT Skills: Good administrative abilities, computer literacy, high attention to detail, and proficiency in keeping clear written records.
• Communication & Interpersonal Skills: Clear communication skills, a great telephone manner, and the ability to build positive relationships with customers and professionals.
• Local Knowledge: Good geographical knowledge of the local area, including roads, routes, and traffic levels.
• Problem-Solving & Initiative: Comfortable using initiative to solve problems calmly, especially during emergency situations.
• Additional Requirements: Willingness to work flexibly and a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS).

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Harrow is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.