Care Coordinator

Home Instead; Ealing; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home care provider in Ealing is seeking a Scheduling Coordinator to enhance the quality of care for older adults. This role involves matching Care Professionals with clients, ensuring consistent schedules, and fostering positive relationships. The ideal candidate will have experience in scheduling, excellent communication skills, and a passion for enhancing clients' lives. Join us to help us achieve our ambitions of providing top-tier home care.

Qualifications

• Experience in scheduling roles within home care or logistics.
• Ability to learn and adopt new technologies.
• Strong interpersonal skills with a focus on teamwork.

Responsibilities

• Match Care Professionals to new clients.
• Ensure client schedules are tailored to needs.
• Develop relationships with clients and Care Professionals.

Skills

Scheduling experience

IT systems knowledge

Communication skills

Organisational skills

Interpersonal skills

Attention to detail

Analytical skills

Tools

Microsoft Office

Google Suite

CRM software

Job description

Our office was established in 2016and our mission is to brighten the lives of older adults giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

Job Description

• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.

Qualifications

• Experience of working in a scheduling role within a home care or other relevantenvironment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Insteadis committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to DBS enhanced disclosure.