Care Coordinator

Home Support Matters; Beccles; On-site; GBP 24,000 - 32,000; Full time

Job summary

Home Support Matters in Beccles seeks a proactive Care Coordinator to join our local team. You will organise rotas, be the main point of contact for clients and families, and support care planning with accurate record-keeping.

The role suits someone who thrives in a fast-paced environment and enjoys solving scheduling challenges. The successful candidate will coordinate care delivery, support staff, and help ensure high-quality service.

Qualifications

• 1+ year of customer service experience.
• Experience in the care sector preferred.
• Excellent communication and organisational skills.
• Ability to prioritise, multitask and stay calm under pressure.

Responsibilities

• Coordinate rotas and allocate care staff to ensure continuity of care.
• Be the central contact for customers, families and professionals.
• Support new referrals, care planning and customer communications.
• Maintain accurate records and use electronic monitoring systems.
• Line manage care workers and support with queries.
• Monitor service delivery, resolve issues and escalate as needed.
• Take part in weekend on-call rota (8 hours every 2 weeks, Sat or Sun; paid at enhanced rate).

Skills

Communication

IT skills

Administrative experience

Job description

Care Coordinator - Beccles Branch

Full-time | Monday-Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people's lives.

What You'll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care
• Be the central contact for customers, families, and professionals
• Support new referrals, care planning and customer communications
• Maintain accurate records and use electronic monitoring systems
• Line manage care/support workers and support with queries
• Monitor service delivery, resolve issues and elevate where needed
• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment,managed from home. Paid in addition to salary at enhanced rate)

What We're Looking For

• Strong communication and telephone skills
• Good IT and administrative abilities
• Customer service experience (1 year+)
• Experience in the care sector
• Ability to prioritise, multitask and stay calm under pressure

Desirable: Experience managing people or working in a regulated care setting.