Care Coordinator

Integrated Care 24 Ltd; Ashford; On-site; GBP 21,000 - 27,000; Part time

Job summary

Integrated Care 24 Ltd is seeking a Care Co-ordinator for bank/relief shifts. The role focuses on coordinating patient pathways, monitoring demand and capacity, and supporting clinical booking and frontline teams to ensure timely, safe care.

You will work across the Primary and Community Care team, taking day-to-day ownership of service activity during shifts. The post requires calm decision-making under pressure, strong teamwork, and the ability to respond to changing priorities to keep

Job description

Package Description: Care Coordinator (Bank) The Role Great patient care starts with great coordination. Our Primary and Community Care services rely on great coordination behind the scenes. As a Care Co-Ordinator at IC24, youll play an important role in keeping services organised, supporting colleagues and helping patients access safe, effective and timely care. Working as part of our Primary and Community Care team, youll take day-to-day ownership of service activity during your shift. Youll keep an eye on demand and capacity, coordinate available resources, support clinical booking utilisation and respond when priorities change. This is a hands‑on operational role. You could be coordinating service activity, responding to staffing pressures, supporting frontline colleagues, liaising with clinical teams or escalating an issue that could affect patient care. Youll need to be comfortable making decisions, juggling competing priorities and staying calm when the unexpected happens. Just as
importantly, youll be part of a team - working closely with operational and clinical colleagues to solve problems and keep services moving. This isnt just about mana, As a Care Co-Ordinator at IC24, youll play an important role in keeping services organised and supporting colleagues and helping patients access safe, effective and timely care. Working as part of our Primary and Community Care team, youll take day-to-day ownership of service activity during your shift. Youll keep an eye on demand and capacity, coordinate available resources, support clinical booking utilisation and respond when priorities change. You could be coordinating service activity, responding to staffing pressures, supporting frontline colleagues, liaising with clinical teams or escalating an issue that could affect patient care. Youll need to be comfortable making decisions, juggling competing priorities and staying calm when the unexpected happens. Youll be part of a team - working closely with operational and clinical colleagues to solve problems and keep services moving. Its about making sure our teams are in the right place, our services run effectively and our patients
receive the support they need.
IC24, or Integrated Care 24, is a leading not‑for‑profit Social Enterprise focused on delivering innovative and patient‑focused primary care services. The organization is dedicated to improving access to health and social care for patients and aims to reduce the demand on secondary care services. IC24 provides services to more than 6 million patients, which includes GP‑led out‑of‑hours services, NHS 111, primary care, and secondary care support services. They aim to help patients access the care they need when they need it most. The team at IC24 is driven to provide quality care and support across its services.