Care Co-Ordinator / Administrator

The Methodist Church in Britain; Birtley; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Ross Practice is seeking an Administration Post to coordinate care for patients with long-term conditions, frailty and complex needs. You will help link patients with health and social care services, minute multidisciplinary meetings, and arrange reviews, while maintaining accurate records and supporting QOF compliance.

This role requires strong organisation, IT literacy, and a compassionate, patient-centered approach.

Qualifications

• Proven ability to communicate clearly with patients and colleagues.
• Experience coordinating care across health and social care services.
• Good IT literacy and experience with basic data handling.

Responsibilities

• Coordinate patient care across health and social care services, ensuring continuity for complex needs.
• Minute MDT meetings and weekly care home meetings.
• Monitor MDT actions and liaise with GPs, nurses, social prescribers, and community teams.
• Invite and book reviews for long-term conditions and frailty.
• Contact patients to arrange appointments and follow-up care.
• Support self-referral and signpost carers to services such as social prescribing.
• Ensure data accuracy and participate in data quality checks and audits.

Skills

Excellent communication

Organisation & prioritisation

Interpersonal skills

IT literacy

Health & social care awareness

Data confidentiality

Problem-solving

Education

English & Maths at good standard

Tools

EMIS Web

SystmOne

Job description

This administration post at The Ross Practice centres on coordinating care for patients with long-term conditions, frailty and complex needs. The work involves linking patients with health and social care services, minuting multidisciplinary and care home meetings, and booking reviews. The post also covers record accuracy, QOF compliance and regular audits, and the practice is part of Harlow South PCN and uses SystmOne. An enhanced DBS check may be required.

What the job involves

• Co-ordinate patient care across health and social care services, including continuity for patients with complex needs
• Co-ordinate and minute adult and child MDT meetings and weekly care home meetings
• Monitor and follow up MDT actions, liaising with GPs, nurses, social prescribers, community teams, care homes, social services and voluntary organisations
• Invite and book reviews for serious mental illness, learning disability, long-term conditions and severe or moderate frailty
• Contact patients to arrange appointments, reviews and follow-up care
• Support patients to self-refer and book carer reviews, signposting carers to services such as social prescribing
• Ensure the accuracy, completeness and consistency of patient data
• Take part in regular audits and data quality checks, resolving discrepancies
• Assist with Quality and Outcomes Framework (QOF) compliance
• Recognise and escape safeguarding concerns
• Identify and implement improvements to care and data management processes
• Manage and plan the practice private insurance and SARs

Qualifications

• Good standard of education including English and Maths

Experience

• Experience dealing with vulnerable individuals

Skills & knowledge

• Excellent communication and interpersonal skills
• Organisation, coordination and prioritising workload
• IT literacy
• Awareness of health and social care services
• Understanding of patient confidentiality
• Good problem-solving skills

Checks & eligibility

• Enhanced DBS check, which may be required
• Occupational health clearance, which may be required

Other

• Understanding of person-centred care
• Ability to work independently and within a team
• Compassionate and empathetic
• Professional and reliable
• Flexible and adaptable
• Patient-focused

Nice to have

• Experience in healthcare, social care or community support roles
• GP practice or NHS experience
• Knowledge of long-term conditions and frailty
• Experience with clinical systems such as EMIS Web or SystmOne
• Understanding of safeguarding procedures
• Knowledge of local community services