Care Centre Operator - Waking Nights

Community Integrated Care; Widnes; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Guaranteed shifts

No uniforms - casual clothes

Love2Shop vouchers

Training & progression

Discounts

Job summary

Community Integrated Care is seeking a dedicated Virtual Care Centre Operator to provide first-point-of-contact support through our TEC platform. You will monitor calls, respond compassionately, and build meaningful connections with individuals across England and Scotland from the Widnes base.

The role requires comfort with IT and care planning software, accurate record-keeping, and a person-centred approach to help people live safely and independently.

Qualifications

• Experience providing person-centred support in the social care sector.
• SVQ 3 (Scotland) or L3 Diploma (England) in Care is required/advantageous.
• Comfortable using TEC platform and care planning software.

Responsibilities

• Provide remote support to vulnerable individuals using the TEC platform.
• Serve as first point of contact and build rapport with individuals supported.
• Maintain accurate records of calls and update care plans as needed.

Skills

Compassion

Confidence

Communication

Education

SVQ 3 (Scotland) or L3 Diploma (England) in Care

Tools

Care planning software

Job description

The opportunity and what makes Community Integrated Care a great place to work

Looking for a rewarding career where every conversation can change a life?

Do you have the compassion to support others, the confidence to respond when it matters most, and the passion to build a rewarding career in social care?

If you have an understanding of mental health and are committed to helping people live safely, independently, and well, then a Virtual Care Centre Operator role could be the perfect fit for you.

Why You’ll Love Working With Us:

• £13.27 per hour - because your time and care are valuable
• Do what you love - share hobbies, enjoy chats, get to know the people we support… it’s all part of the job
• Multi award-winning charity - we reinvest profits into YOU and the people we support
• Supportive leadership - we’ve got your back, always
• No uniforms - just comfy, casual clothes
• Guaranteed shifts - guaranteed contracted hours every week and rotas issued 4-6 weeks in advance
• Shopping discounts - because treats are important
• Ongoing training & career progression - grow with us
• Recommend-a-Friend bonus - bring your besties and get rewarded with Love2Shop vouchers
• Financial hardship fund - we’re here when life gets tough
• Wellbeing investment - your health matters
• Free DBS check - we’ve got it covered
• Spend your whole shift with one person - build real connections

About Community Integrated Care

Community Integrated Care is one of the UK’s largest health and social care charities. We transform lives by delivering high-quality, person-centred support that fosters independence and empowerment.

We are currently seeking a dedicated and compassionate Virtual Care Centre Operator to provide the first point of contact service for individuals accessing support through Technology Enabled Care devices. Working from our head office in Widnes, to monitor the TEC platform and to determine and provide the appropriate response to meet people's individual needs. To ensure that all users of the TEC service are safe and feel supported in all aspects of daily living, so that physical, emotional and social needs are met in accordance with their support plans enabling people to dare to reach their goals and aspirations as independently as possible.

Who you’ll be supporting & more about the role

Working closely with the TEC Team and frontline support staff, you will be responsible for providing remote support to vulnerable individuals in their day to day lives using our ground-breaking TEC platform. Each person we support is unique, so the support you provide will be person-centred and will focus on achieving the best lives possible with each individual.

Our Shifts: 8am - 8pm | 8pm - 8am - we need you for waking nights shifts!

Shift Requirement: - 3 x 12 hour night shifts per week on a rolling rota.

Contract: We can offer a permanent contract of 36 hours per week

Driving License Required?: No

What You'll Be Doing

You'll be supporting a wide range of vulnerable individuals across England and Scotland, acting as the first point of call to support them remotely with whatever they might need. Whether it's a bit of advice, reassurance, assistance or banter, you will spend time to getting to know the people we support so that you can help them to live amazing lives.

This role is office-based and you will work from our TEC base in Widnes.

The role includes use of our dedicated virtual TEC platform, so it's important you are comfortable with IT and systems, including care planning software. You will be responsible for accurate record keeping, ensuring you monitor, log and update all calls from individuals supported.

About you:

What We're Looking For

At Community Integrated Care, we know it takes someone special to work in our TEC team. We hire based on values and experience, welcoming people from all walks of life: seasoned Support Workers, Seniors, Care Assistants, and we would be keen to attract candidates with a strong mental health background, as this experience would be particularly beneficial in meeting the needs of the people we support and supporting the ongoing development of the service. Our ideal applicant will have experience providing person-centred support in the social care sector, as well as a SVQ 3 (Scotland) or L3 Diploma (England) in Care.

Have questions about the role? Reach out to our Recruitment Specialist [e-mail] or call 07816 266959

Need adjustments during the process? Email [e-mail].

We’re proud to be an Equal Opportunities and Disability Confident employer.