Cardiac Team Administrator

Derbyshire Community Health Services NHS Foundation Trust; Hasland; On-site; GBP 21,000 - 25,000; Full time

Job summary

Derbyshire Community Health Services NHS Foundation Trust (DCHS) invites applications for a role in the Community Cardiac Team, supporting patients living with heart failure in Derbyshire. You will be part of a friendly team providing comprehensive administration and secretarial support.

The role handles remote patient contact via telephone, arranges appointments, processes post, scans, and liaises with GPs, secondary care and other services, while ensuring confidentiality and data protection.

Qualifications

• Excellent communication skills, both verbal and written.
• Professional "can do" attitude.
• Strong administrative IT skills and preferably experience of SystmOne/TPP.

Responsibilities

• Duties include being the first point of contact for the Community Cardiac Team.
• Assist patient contact mainly over the telephone, book appointments, send letters, scan, data entry, and process post.
• Liaise with clinical staff, GP services, secondary care colleagues and other health care services.
• Maintain confidentiality and data protection, prioritise workload and balance competing demands.

Skills

First point of contact

Excellent communication

Admin IT skills

SystmOne/TPP experience

Job description

We have a fantastic opportunity to join our Community Cardiac Team.

The successful candidate will become part of a friendly team which supports patients who live with heart failure in Derbyshire.

You will have an important role in helping the smooth running of the service.

The role works alongside one other administrator to provide a comprehensive high quality, effective, responsive administration and secretarial support for the team.

Responsibilities

• Duties will involve being the first point of contact for the Community Cardiac Team.


• This will include assisting patient contact mainly over the telephone, booking appointments, sending letters, scanning, data entry, processing post, liaising with clinical staff and those that refer into the service such as GP services, Secondary Care colleagues and other Health Care Services.


• Attention to detail and ability to prioritise your own workload and balancing competing demands is essential.


• The role involves remote patient contact, so it is necessary to have good communication skills and an understanding of confidentiality and data protection.

Skills

• Excellent communication skills, both verbal and written


• . Professional \"can do\" attitude


• . Strong administrative IT skills and preferably experience of SystmOne/TPP

Derbyshire Community Health Services NHS Foundation Trust (DCHS) is one of the largest providers of specialist community healthcare in England and we currently employ around 4,200 staff. We deliver a variety of services across Derbyshire, caring for nearly 1.8 million patients each year.

We deliver care through 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and increasingly, in people's own homes and via virtual consultations. Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

The primary purpose of the Community Cardiac Team is to provide a holistic, proactive approach to managing patients with heart failure to work in an integrated way with other Community Services, Primary and Secondary Care. The service provides evidence based, streamlined, structured care within the community and is responsive to patient needs. The service works as part of a wider cardiac pathway for acute and cardiac disease management and in line with the strategic objectives set out in the NHS Long Term Plan.