Receptionist - Cardiology

Norfolk and Norwich University Hospital; England; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Excellent pension scheme and annual le

Free Park & Ride service

Free 24-hours confidential counselling

On-site Cafes staff discounts

Job summary

Norfolk and Norwich University Hospital is seeking a Receptionist for Cardiology Outpatients to welcome patients, manage clinic reception, bookings, and real-time data entry on the Patient Administration System. You will coordinate clinics and liaise with clinical teams to support smooth outpatient services.

Ideal candidates have excellent communication, organisation, and teamwork, with empathy and confidentiality, able to multitask in a fast-paced NHS environment, and committed to high

Qualifications

• Good general literacy and numeracy.
• Experience in NHS or customer service organisation.
• Understanding of confidentiality.
• Demonstrates commitment to PRIDE values and Equality, Diversity and Inclusion.

Responsibilities

• Provide a high-quality front-line service, welcoming patients and managing clinic reception.
• Book and rearrange appointments, coordinate clinics and maintain real-time data entry on the Patient Administration System.
• Liaise with clinical teams and respond to patient and staff enquiries professionally and confidentially.
• Support patient safety and comfort in waiting areas and help ensure smooth outpatient services.

Skills

Good general literacy and numeracy

Confidentiality understanding

PRIDE values understanding

Equality, Diversity and Inclusion

Job description

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre.

Join our friendly Cardiology Outpatients team at Norfolk and Norwich University Hospital as a Receptionist and become the welcoming face of patient care. In this fast-paced, people-focused role, you'll support patients from arrival to appointment, coordinate clinics, manage bookings, and ensure accurate real-time data on our Patient Administration System. Every day is different--you'll balance a variety of tasks while working closely with clinical and administrative colleagues to keep services running smoothly.

You'll make a real difference by providing a warm, professional first impression, supporting patient safety in waiting areas, and handling enquiries with empathy and confidentiality. Strong communication, organisation, and teamwork are key, as well as the ability to prioritise and stay calm under pressure.

At NNUH, we live our PRIDE values--People focused, Respect, Integrity, Dedication and Excellence. If you're passionate about delivering outstanding patient experience, thrive in a busy environment, and want to be part of a supportive, compassionate team, we'd love to hear from you.

Main duties of the job

As a Receptionist in Cardiology Outpatients, you will provide a high-quality front-line service, welcoming patients, managing clinic reception, booking and rearranging appointments, and ensuring accurate, real-time data entry on the Patient Administration System. You will coordinate clinics, prepare notes and appointment lists, liaise with clinical teams, and respond to patient and staff enquiries professionally and confidentially. You will also help maintain patient safety and comfort in waiting areas and support the smooth running of busy outpatient services.

We are looking for someone with excellent communication and customer care skills, strong organisation, attention to detail, and the ability to multitask and prioritise in a fast-paced environment. You should be confident using IT systems, work well within a team, and demonstrate empathy, professionalism, and respect at all times.

Typical decisions include: prioritising urgent clinic or investigation requests against routine bookings; deciding when to upscale patient concerns or waiting room issues to clinical staff; and assessing when appointments need to be rebooked or overbooked based on clinical priority and availability.

Good general standard of literacy and numeracy.

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

Person Specification

Qualifications

• Good general standard of literacy and numeracy

Experience

• Experience in NHS or customer service organisation

Skills

• Understanding of the need for confidentiality
• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.