Cardiac Admin Directorate Lead - Flexible, Patient‑Centred

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking an experienced Directorate Support Manager for the Cardiac Services Directorate. You will coordinate administrative workflows, lead a team of secretaries and coordinators, and ensure efficient, patient-centred processes that underpin safe clinical care and strong operational performance.

You will oversee day-to-day administration across Cardiology and sub-specialties, manage performance data, and drive continuous service improvements while maintaining

Qualifications

• Experience leading administrative teams in a fast-paced healthcare environment.
• Proven ability to manage complex administrative workflows and support clinical teams.
• Strong data quality, governance and performance reporting skills.

Responsibilities

• Lead day-to-day administrative and secretarial services across Cardiology and related sub-specialties.
• Line-manage Medical Secretaries and admin staff; oversee recruitment, appraisals and wellbeing.
• Oversee waiting lists, data accuracy and PAS usage; produce performance reports and support audits.
• Promote continuous improvement through capacity planning, service reviews and business cases.
• Monitor Datix incidents; support investigations; ensure IG and safety compliance.
• Coordinate communications with clinicians, managers and corporate teams; deputise at meetings.

Skills

Leadership

Team management

Data quality

Service improvement

Risk management

Communication

Job description

The Royal Wolverhampton NHS Trust is seeking an experienced Directorate Support Manager for the Cardiac Services Directorate. You will coordinate administrative workflows, lead a team of secretaries and coordinators, and ensure efficient, patient-centred processes that underpin safe clinical care and strong operational performance.

You will oversee day-to-day administration across Cardiology and sub-specialties, manage performance data, and drive continuous service improvements while maintaining