Cardiology Admin Team Lead: Patient Pathways & Booking

NHS Jobs; Sutton-in-Ashfield; On-site; GBP 30,000 - 40,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust in England seeks a Team Leader to provide day-to-day leadership of the Cardiology administrative teams, ensuring a patient-focused service and efficient pathways. You will oversee bookings and guide staff through performance standards across both sites.

The role requires strong organisational, communication and supervisory skills, with a focus on data quality, service improvement and patient experience within a Trust environment.

Responsibilities

• Leading and supervising Waiting List Coordinators, Receptionists and administrative staff, including workload allocation, induction, training, appraisal, sickness monitoring and coordination of annual and study leave.
• Overseeing patient bookings across Cardiology diagnostic services and proactively managing patient pathways to ensure patients are progressed appropriately and waiting time standards are achieved.
• Managing and monitoring admitted and non-admitted Patient Tracking Lists (PTLs), including validation of six-week diagnostic breaches, management of long-waiting patients and supporting delivery of DM01 and non-DM01 performance standards.
• Overseeing patient bookings across both sites, ensuring timely communication with patients and staff and that patients progress effectively through their diagnostic pathway.
• Responding to complex patient, staff and service queries and complaints, taking appropriate action and escalating concerns where required.
• Supporting the administrative team during periods of short staffing or sickness to maintain service continuity and patient pathway management.
• Maintaining accurate patient information and supporting high standards of data quality across systems including Cardiobase and CareFlow.
• Working closely with the Associate Operations Manager, Consultants, Physiologists and wider multidisciplinary team to identify and resolve operational issues and support effective service delivery.
• Supporting departmental audits, performance monitoring, service meetings and implementation of learning and improvement actions.
• Contributing to service development and continuous improvement, identifying opportunities to improve administrative processes, patient experience and achievement of Trust and national standards.
• Ensuring administrative processes are undertaken consistently and in accordance with Trust policies, procedures and agreed Standard Operating Procedures.
• The successful candidate will be highly organised, able to prioritise effectively in a busy and changing environment and confident in providing leadership and support to colleagues.
• They will have excellent communication skills and a strong commitment to delivering high-quality services for Cardiology patient

Job description

Sherwood Forest Hospitals NHS Foundation Trust in England seeks a Team Leader to provide day-to-day leadership of the Cardiology administrative teams, ensuring a patient-focused service and efficient pathways. You will oversee bookings and guide staff through performance standards across both sites.

The role requires strong organisational, communication and supervisory skills, with a focus on data quality, service improvement and patient experience within a Trust environment.