Directorate Support Manager *subject to AFC evaluation*

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 42,000 - 55,000; Full time

Job summary

The Royal Wolverhampton NHS Trust is seeking an experienced Directorate Support Manager to lead the Cardiac Services Directorate's administrative function, delivering patient-centred processes and ensuring safe clinical care in a fast-paced environment.

As Cardiac Services Team Leader you will line-manage Medical Secretaries and admin staff, coordinate clinics and RTT/ PTL activities, drive data quality and governance, and work with consultants and managers to maintain high standards of service

Qualifications

• NVQ level III or equivalent experience in a similar NHS role.
• Degree or equivalent experience.
• Proven ability to lead administrative teams and manage complex workflows.

Responsibilities

• Lead day-to-day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties.
• Line-manage Medical Secretaries, MDT Coordinators and admin staff.
• Oversee waiting lists, data accuracy and PAS usage; produce performance reports.
• Support service reviews, capacity planning and quality improvement initiatives.
• Monitor Datix incidents and ensure IG, health and safety compliance.
• Communicate with clinicians, managers and corporate teams; deputise at meetings.
• Provide cross-cover during staffing pressures and participate in on-call rostas.

Skills

Leadership

Administrative management

Team coaching

Data quality

Education

NVQ level III or equivalent

Degree or equivalent

Tools

Datix

PAS

Job description

Directorate Support Manager **subject to AFC evaluation**

We are seeking an experienced, motivated and highly organised Directorate support Manager to join our busy and fast-paced Cardiac Services Directorate. This is an excellent opportunity for a confident leader who thrives in a pressured environment, can coordinate complex administrative workflows, and is committed to delivering high-quality support to clinical teams and patients.

About the Role

As the Cardiac Services Team Leader, you will oversee the day-to-day running of the administrative service across Cardiology and associated sub-specialties. You will ensure the delivery of efficient, patient-centred administrative processes that support safe clinical care, smooth patient pathways and strong operational performance.

You will lead a team of administrative staff, providing clear direction, coaching, performance management and professional development. You will work closely with consultants, matrons, physiologists and operational managers to maintain high standards of communication, scheduling, data quality and service coordination.

Main duties of the job

Operational leadership -- Lead day-to-day delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.

Team management -- Line-manage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.

Performance & data quality -- Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.

Service improvement -- Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.

Risk & governance -- Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.

Communication & coordination -- Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputise at meetings when required.

Operational flexibility -- Provide cross-cover during staffing pressures, participate in on-call rota and adapt to changing service priorities.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Job responsibilities

Operational leadership Lead daytoday delivery of administrative and secretarial services across Cardiology and Cardiothoracic specialties, ensuring efficient clinics, accurate PTL management and strong RTT performance.

Team management Linemanage Medical Secretaries, MDT Coordinators and admin staff, overseeing recruitment, appraisals, training, sickness, performance and staff wellbeing.

Performance & data quality Oversee waiting lists, data accuracy and PAS usage; produce performance reports; support audits, complaints and PALS responses.

Service improvement Support service reviews, capacity/demand planning, business cases and quality improvement initiatives, promoting a positive culture and continuous improvement.

Risk & governance Monitor Datix incidents, support investigations, ensure compliance with IG, health and safety and Directorate SOPs.

Communication & coordination Communicate confidently with clinicians, managers and corporate teams; cascade policy changes; coordinate FOI requests; deputize at meetings when required.

Operational flexibility Provide crosscover during staffing pressures, participate in oncall rota and adapt to changing service priorities.

Person Specification

Experience

Qualifications

• NVQ level III or equivalent experience in a similar NHS role
• Degree or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.