Civil Enforcement Officer

Ashford Borough Council; Ashford; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary linked pension scheme

Free life insurance

Relocation package

Training & development opportunities

Generous annual leave

Job summary

Ashford Borough Council is seeking a Civil Enforcement Officer to patrol on foot, by council vehicle and electric bikes, enforcing parking regulations across Ashford and Tenterden.

You will support the traffic management strategy, reduce inappropriate parking and contribute to community safety initiatives while engaging with residents and visitors in a professional, calm manner.

Qualifications

• Clear and accurate written communication skills when dealing with the public and records

Responsibilities

• Enforce on-street and off-street parking regulations
• Issue Penalty Charge Notices for contraventions
• Provide assistance and reassurance to residents and visitors
• Support enforcement of the Blue Badge Scheme and tackle fraud
• Monitor and report parking equipment faults and highway issues
• Maintain access to controlled pedestrianised areas
• Assist with abandoned vehicle investigations
• Attend Traffic Penalty Tribunal hearings and provide evidence
• Support road safety and environmental initiatives
• Record keeping using handheld digital equipment

Skills

Driving licence (Category B)

Public engagement

Communication skills

Attention to detail

Education

City & Guilds Level 2 Principles of Conflict Management in Parking Enforcement

City & Guilds Level 2 Roles and Responsibilities of Civil Enforcement Officers

Tools

Handheld devices

Job description

This is a varied role with a mix of patrol, community engagement and enforcement activity to ensure our roads, communities and public spaces are safe, accessible and well-managed. Working across Ashford and Tenterden, you will enforce parking regulations, support traffic management objectives, assist with road safety initiatives and provide a visible presence within the community.
If you enjoy working outdoors, interacting with the public and making a positive difference to the local area, this could be an excellent opportunity for you.
As a Civil Enforcement Officer, you will patrol on foot, by council vehicle and using electric bicycles to ensure compliance with parking regulations across both on-street locations and council car parks.
You will play a key role in supporting the Council's traffic management strategy, helping to maintain safe and accessible roads, reducing inappropriate parking and contributing to wider community safety initiatives.
Your responsibilities will include:
Enforcing on-street and off-street parking regulations
Issuing Penalty Charge Notices where contraventions occur
Providing assistance and reassurance to residents and visitors
Supporting the enforcement of the Blue Badge Scheme and helping tackle fraud and misuse
Monitoring and reporting parking equipment faults, highway issues and maintenance concerns
Managing access to controlled pedestrianised areas
Assisting with abandoned vehicle investigations
Attending Traffic Penalty Tribunal hearings and providing evidence when required
Supporting road safety, anti-idling and environmental initiatives
Reporting suspicious activity and assisting in crime reduction activities
Maintaining accurate records using handheld digital equipment
We're seeking individuals who can remain professional, calm and resilient when dealing with members of the public, including in challenging situations. You will need to be self-motivated, able to work independently and have excellent attention to detail.
It is essential that you have clear and accurate written communication skills and experience of dealing with members of the public and are able to work with minimal supervision, as well as having:
A full, current and clean Category B driving licence
Willingness to undertake all required training, including electric bicycle safety training
Ability to work a flexible shift pattern, including weekends and Bank Holidays
Successful candidates will be supported to obtain and maintain professional qualifications and training relevant to the role, including:
City & Guilds Level 2 Principles of Conflict Management in Parking Enforcement
City & Guilds Level 2 Roles and Responsibilities of Civil Enforcement Officers
Ongoing refresher training and development
Training in the use of specialist enforcement equipment and technology
The successful applicant will be required to maintain a satisfactory DBS Standard Disclosure. The post is exempt from the provisions of the Rehabilitation of Offenders Act., Competitive remuneration package - We offer an excellent salary linked pension scheme, generous annual leave, free life insurance, supportive relocation package and opportunities for training and development.
With devolution news and talks evolving across the country for local authorities, we understand that there may be some uncertainty for those currently serving within the sector. Local Government Reorganisation proposals have been announced on the 16 July 2026 and Kent, Medway and all District and Borough Councils in the South East will continue to work closely with each other to deliver vital services to our communities. This is an exciting, but stable time to join our organisation.
Ashford Borough Council recognises the need to ensure the welfare of children, young people and vulnerable adults when they come into contact with the services we provide
We welcome applications form the Armed Forces Community