Parking Services Business Development Assistant

Derby City Council; East Midlands; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

LGPS pension

Team Derby Rewards

Tusker Car Benefit Scheme

Hybrid working

Generous annual leave 27–32 days

Job summary

Derby City Council is seeking a Parking Services Business Development Assistant to help shape and grow how Parking Services connects with businesses and customers across Derby. The role combines customer engagement, research, data analysis and project support to drive improvements and new business opportunities.

You will engage with businesses and the public, support digital services, analyse data and reports, and assist in developing new parking products and services.

Qualifications

• Excellent customer service and communication.
• Strong IT skills including Word, Excel and PowerPoint.
• Ability to gather, analyse and interpret information and present findings clearly.

Responsibilities

• Engage proactively with businesses and customers across Derby to understand parking needs and identify opportunities to develop our services.
• Support the promotion and administration of our digital parking services, helping customers to access and use them effectively.
• Gather and analyse parking data, customer feedback and survey results, producing clear reports to support business decisions.
• Research competitor parking offers and market activity, identifying opportunities for Parking Services to improve or develop its own products.
• Support business development projects, including identifying where digital solutions could improve efficiency or customer experience.
• Communicate with customers, suppliers and other teams by telephone, email and face-to-face, providing information and resolving routine enquiries.
• Support promotional activity, including distributing information about parking products and offers and helping generate new customer leads.

Skills

Customer service

Communication skills

IT skills

Data analysis

Report writing

Organisation

Team player

Commercial awareness

GCSE English/Maths

Travel within Derby

Education

GCSE English/Maths

IT qualification

Tools

Microsoft Word

Excel

PowerPoint

Specialist systems

Job description

As a Parking Services Business Development Assistant, you'll help shape and grow the way Parking Services connects with businesses and customers across Derby. It's a varied role combining customer engagement, research, data analysis and project support, giving you the opportunity to see how your work contributes directly to improving services and generating new business. You'll work closely with colleagues across Parking Services, developing your knowledge of the parking sector while gaining experience in customer engagement, digital services and business development. The Parking Services Business Development Assistant role is ideal if you enjoy working with people, analysing information and turning ideas into practical improvements.

• Engage proactively with businesses and customers across Derby to understand their parking needs and identify opportunities to develop our services.
• Support the promotion and administration of our digital parking services, helping customers to access and use them effectively.
• Gather and analyse parking data, customer feedback and survey results, producing clear reports to support business decisions.
• Research competitor parking offers and market activity, identifying opportunities for Parking Services to improve or develop its own products.
• Support business development projects, including identifying where digital solutions could improve efficiency or customer experience.
• Communicate with customers, suppliers and other teams by telephone, email and face-to-face, providing information and resolving routine enquiries.
• Support promotional activity, including distributing information about parking products and offers and helping generate new customer leads.
• Arrange quotes and support the ordering of signage and promotional materials where required.

All employees will normally be appointed to the minimum of the grade for the role. Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process. Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards. The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process.

Equality, Diversity and Inclusion At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve. As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme. We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme. If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

To be successful as a Parking Services Business Development Assistant, you'll need:

• Strong customer service and communication skills, with the confidence to engage positively with businesses and members of the public face-to-face, by telephone and digitally.
• Good IT skills, including the ability to use Microsoft Word, Excel and PowerPoint and learn specialist systems.
• The ability to gather, analyse and interpret information and present your findings clearly in reports or presentations.
• Good written and numerical skills, with the ability to produce accurate reports, surveys and customer communications.
• An organised and proactive approach, with the ability to prioritise your workload and complete tasks to agreed timescales.
• The ability to work independently while also contributing effectively as part of a wider team.
• An enquiring and commercially aware approach, with an interest in understanding customer needs and identifying opportunities to improve or develop services.
• GCSE Grade 4/C or above, or equivalent, in English and Maths, together with an IT qualification at an equivalent level.
• The ability to travel around Derby as required to meet businesses and customers and undertake research.

At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?

At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits

• Local Government Pension Scheme (LGPS) - a secure, defined benefit pension with life cover
• Team Derby Rewards - discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme - a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle

Work-Life Balance

• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities

Learning and Development

• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing

Health and Wellbeing

• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training

Community and Inclusion

• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve. Some benefits are dependent on your role, contract or length of service.