Team Leader (Berkshire, UK)

Parking; England; Remote; GBP 30,000 - 40,000; Full time

Job summary

Parking is seeking a Team Leader to join our team at Royal Berkshire Hospital. You will support the Contract Manager and ensure smooth delivery of the contract with operational responsibility for day-to-day running of all allocated Car Parks on site.

You'll deploy staff effectively, monitor activity, report KPIs, and uphold the highest customer service standards while addressing incidents and contract issues.

Qualifications

• 2+ years in a people management or supervisory role.
• Customer and client focused mindset.
• Strong communication and organisational skills.
• Ability to operate with minimal supervision.

Responsibilities

• Assist the management team with day-to-day running of all allocated Car Parks.
• Plan and deploy staff across the contract to meet operational requirements.
• Monitor activity and report KPIs to the Contracts Manager.
• Ensure incident recording and timely updates to relevant parties.
• Maintain high levels of customer service.
• Resolve operational problems and respond to service complaints and contractual issues.

Skills

People management

Coaching

Training

Recruiting

Tools

MS Office

Job description

Immediate start

Do you have experience managing and motivating a team?

Are you customer and client focused?

If YES, then this may be the next opportunity for you!

We are looking for a team leader to join our team at Royal Berkshire Hospital. This role will assist the Contract Manager in ensuring the smooth delivery of the contract with operational responsibility. Ensuring effective deployment of staff throughout the contract. Having an active role in the efficient running of the car park facilities, whilst delivering continuous improvement in all these areas.

What you'll do

• To assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks
• Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met.
• Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager.
• To ensure the highest level of incident recording ensuring relevant parties are updated as required.
• Ensure the highest levels of customer service are maintained.
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised.

What you'll bring

• Minimum of 2 years in a people management/supervisory role
• Strong people management skills including coaching, training and recruiting skills
• Good working knowledge of MS Office
• Strong commercial acumen
• Ability to present to Management level
• Able to operate effectively with the minimum of supervision

What we’ll offer you

Do you think you could be the right person for this role? Is this the next opportunity you are looking for?

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.