Hospital Car Park Operations Team Leader

APCOA PARKING UK; England; Remote; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Training & Development opportunities

Employee Discount scheme

Job summary

APCOA PARKING UK is seeking a Team Leader at Royal Berkshire Hospital to oversee day-to-day car park operations and lead a team to deliver excellent service on site.

The role involves coordinating staff, monitoring KPIs, and ensuring smooth contract delivery with a focus on customer satisfaction and continuous improvement. Immediate start is available with a salary of £26,000-£28,000 per annum DOE.

Qualifications

• Minimum of 2 years in a people management/supervisory role.
• Strong people management skills including coaching, training and recruiting skills.
• Good working knowledge of MS Office.
• Strong commercial acumen.
• Ability to present to Management level.
• Able to operate effectively with the minimum of supervision.

Responsibilities

• To assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks
• Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met.
• Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager.
• To ensure the highest level of incident recording ensuring relevant parties are updated as required.
• Ensure the highest levels of customer service are maintained.
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised.

Skills

People management

Coaching

Recruiting

Present to management

Independent work

Tools

MS Office

Job description

APCOA PARKING UK is seeking a Team Leader at Royal Berkshire Hospital to oversee day-to-day car park operations and lead a team to deliver excellent service on site.

The role involves coordinating staff, monitoring KPIs, and ensuring smooth contract delivery with a focus on customer satisfaction and continuous improvement. Immediate start is available with a salary of £26,000-£28,000 per annum DOE.