Rail Parking Operations Leader – Multi-Site

APCOA PARKING UK; Luton; Híbrido; GBP 27.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company vehicle

Work-time train permit

25 days’ annual leave plus 8 bank bank

Pension

Descripción de la vacante

APCOA PARKING UK is seeking an Operations Supervisor to lead railway parking operations across multiple sites, including Luton Airport Parkway. You will manage a team of Civil Enforcement Officers, ensure safe, compliant and customer-focused service, and travel between sites using the company vehicle and train permit provided.

As a hands-on leader, you will drive performance, coach staff, and maintain high standards in signage, payment systems, and site presentation.

Formación

• Experience leading frontline or field-based teams (Supervisor/Team Leader)
• Strong planning and organisational skills across multiple sites
• Excellent communication and conflict-management abilities
• Full UK manual driving licence with insurable status for company vehicle
• Willingness to travel between sites and cover early/late/weekend shifts

Responsabilidades

• Lead, coach and develop Civil Enforcement Officers across sites, setting clear standards
• Manage performance: 1-to-1s, reviews, absences and investigations per policy
• Plan rotas, annual leave and contingency cover to ensure full contract coverage
• Onboard and train new colleagues; maintain mandatory training and competence
• Oversee day-to-day delivery, KPIs and site standards
• Conduct site visits to check signage, equipment and cleanliness; follow up faults
• Identify issues from performance data and implement improvements
• Collaborate with Area Manager to resolve challenges and mitigate risks
• Handle customer enquiries professionally and maintain accurate records

Conocimientos

Team leadership

Performance management

Planning & scheduling

Customer service

IT proficiency

Driving licence

Site travel

Educación

Management qualification

Health & safety qualification (ILM/CMI/IOSH)

Herramientas

Microsoft Excel

Descripción del empleo

APCOA PARKING UK is seeking an Operations Supervisor to lead railway parking operations across multiple sites, including Luton Airport Parkway. You will manage a team of Civil Enforcement Officers, ensure safe, compliant and customer-focused service, and travel between sites using the company vehicle and train permit provided.

As a hands-on leader, you will drive performance, coach staff, and maintain high standards in signage, payment systems, and site presentation.