Car Park Operations Lead

Parking; England; A distancia; GBP 30.000 - 40.000; Jornada completa

Descripción de la vacante

Parking is seeking a Team Leader to join our team at Royal Berkshire Hospital. You will support the Contract Manager and ensure smooth delivery of the contract with operational responsibility for day-to-day running of all allocated Car Parks on site.

You'll deploy staff effectively, monitor activity, report KPIs, and uphold the highest customer service standards while addressing incidents and contract issues.

Formación

• 2+ years in a people management or supervisory role.
• Customer and client focused mindset.
• Strong communication and organisational skills.
• Ability to operate with minimal supervision.

Responsabilidades

• Assist the management team with day-to-day running of all allocated Car Parks.
• Plan and deploy staff across the contract to meet operational requirements.
• Monitor activity and report KPIs to the Contracts Manager.
• Ensure incident recording and timely updates to relevant parties.
• Maintain high levels of customer service.
• Resolve operational problems and respond to service complaints and contractual issues.

Conocimientos

People management

Coaching

Training

Recruiting

Herramientas

MS Office

Descripción del empleo

Parking is seeking a Team Leader to join our team at Royal Berkshire Hospital. You will support the Contract Manager and ensure smooth delivery of the contract with operational responsibility for day-to-day running of all allocated Car Parks on site.

You'll deploy staff effectively, monitor activity, report KPIs, and uphold the highest customer service standards while addressing incidents and contract issues.