Team Leader - Royal Berkshire hospital

APCOA Parking group; England; Remote; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Training & Development opportunities

Employee Discount scheme

Job summary

APCOA PARKING UK is seeking a Team Leader at Royal Berkshire Hospital to oversee day-to-day car park operations and lead a team to deliver excellent service on site.

The role involves coordinating staff, monitoring KPIs, and ensuring smooth contract delivery with a focus on customer satisfaction and continuous improvement. Immediate start is available with a salary of £26,000-£28,000 per annum DOE.

Qualifications

• Minimum of 2 years in a people management/supervisory role.
• Strong people management skills including coaching, training and recruiting skills.
• Good working knowledge of MS Office.
• Strong commercial acumen.
• Ability to present to Management level.
• Able to operate effectively with the minimum of supervision.

Responsibilities

• To assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks
• Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met.
• Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager.
• To ensure the highest level of incident recording ensuring relevant parties are updated as required.
• Ensure the highest levels of customer service are maintained.
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised.

Skills

People management

Coaching

Recruiting

Present to management

Independent work

Tools

MS Office

Job description

The Role

Team Leader - Royal Berkshire Hospital

Full Time - £26,000-£28,000 Per AnnumDOE

Immediate start

Do you have experience managing and motivating a team? Are you customer and client focused?

If YES, then this may be the next opportunity for you!

We are looking for a team leader to join our team at Royal Berkshire Hospital. This role will assist the Contract Manager in ensuring the smooth delivery of the contract with operational responsibility. Ensuring effective deployment of staff throughout the contract. Having an active role in the efficient running of the car park facilities, whilst delivering continuous improvement in all these areas.

What you'll do

• To assist the management team in ensuring the smooth delivery of the contract with operational responsibility for day to day running of all allocated Car Parks
• Management and planning of resources including ensuring effective deployment of staff throughout the contract ensuring operational requirements are met.
• Continuous monitoring of activity, involving regular reporting on Key Performance Indicators to the Contracts Manager.
• To ensure the highest level of incident recording ensuring relevant parties are updated as required.
• Ensure the highest levels of customer service are maintained.
• Resolve all operational problems within the scope of the contract and prepare responses within established timeframes, to all service complaints and contractual issues raised.

What you’ll bring

• Minimum of 2 years in a people management/supervisory role
• Strong people management skills including coaching, training and recruiting skills
• Good working knowledge of MS Office
• Strong commercial acumen
• Ability to present to Management level
• Able to operate effectively with the minimum of supervision

What we’ll offer you

• £26,000-£28,000 DOE
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme

Do you think you could be the right person for this role? Is this the next opportunity you are looking for?

We want to hear from you, so

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.