CAPPRO Receptionist

Transformation Unit; Oxford; Hybrid; GBP 23.000 - 28.000; Vollzeit

Zusammenfassung

Oxford University Hospitals NHS Foundation Trust is seeking a friendly receptionist for the Blue Outpatient Department at John Radcliffe Hospital in Oxford. You will greet visitors, manage appointments on EPR, and support nursing staff to ensure smooth clinic operations.

The role requires a calm, empathetic manner, excellent telephone skills, and the ability to work under pressure while maintaining data accuracy and confidentiality.

Qualifikationen

• Excellent telephone manner.
• Ability to work with a wide range of people.
• Ability to work under pressure.
• Evidence of team working.

Aufgaben

• Greet all visitors to Reception in a helpful, polite and efficient manner.
• Register attendance for appointments using EPR, ensuring the patient’s demographic details are correct.
• Update demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• Liaise closely with the nursing staff to support the smooth running of the reception service.
• Deal with all enquiries in a sympathetic and professional manner and direct patients as needed.

Kenntnisse

Excellent telephone manner

Wide range of people

Ability to work under pressure

Team working

Jobbeschreibung

Employer Oxford University Hospitals NHS Foundation Trust Employer type NHS Site Blue Outpatients, Level 2, John Radcliffe Hospital Town Oxford Salary £25,272 Per annum Salary period Yearly Closing 10/11/2026 23:59

NHS AfC: Band 2

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.

The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call thisDelivering Compassionate Excellenceand its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

Many of our recruitment programmes useValue Based Interviewingto identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values

Job overview

To provide a professional and efficient reception service to the Blue Outpatient Department, ensuring that all visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust policy on data quality.

Main duties of the job

We are looking for a confident, approachable, cheerful person to greet all patients, visitors and staff to the department in a friendly and helpful manner.

You need to have a good telephone manner and be confident in talking to all people that come into the department.

You need to have a calm and empathetic attitude.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Detailed job description and main responsibilities

Greet all visitors to Reception in a helpful, polite and efficient manner.

Register attendance for appointment using EPR, ensuring the patient’s demographic details are correct.

Updating demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.

Liaise closely with the nursing staff to support the smooth running of the reception service

Deal with all enquiries in a sympathetic and professional manner (you may need to deal with anxious patients where tact and diplomacy is required).

Have a good knowledge of the whereabouts of other departments in order to be able to direct patients that are lost.

Ensure that all reception clinic lists are available, up to date and accurate, recording and reporting all DNA’s appropriately.

Arrange return transport for patients attending appointments when requested to do so.

Ensure that every patient is attended, recorded, summarised and clinics are closed as per Trust policy on the EPR system and within the required deadlines.

Take pride and responsibility for the Reception area, ensuring it is always clean and tidy.

Be able to communicate effectively using good verbal and written skills.

Undertake any further training requirements in order to keep up to date with software updates and to enhance your receptionist skills.

Be able to prioritise workload on a daily basis and work independently with a limited amount of supervision.

Participate as required in the training of new team members.

Assist with the provision of cover for absent colleagues as requested, this could be at short notice and therefore requires a flexible approach to work.

Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.

Person specification

• Ability to work with a wide range of people
• Excellent telephone manner
• Ability to work under pressure
• Evidence of team working

Sexual Safety Charter : In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.

Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.

Visa and Immigration : Oxford University Hospitals NHS Foundation Trust is able to offer Certificates of Sponsorship for all eligible roles for a Skilled Worker Visa without exception, provided the role meets the minimum salary and skill level criteria set by the Home Office (UKVI). All eligible candidates will be considered with equal consideration at all stages of the application and recruitment process. Skilled worker: Health and Care Visa | NHS Employers / Work in the UK - GOV.UK

COVID-19 : The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.

Probation Period : This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.

Referencing : When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.

To note: Applicants must write their own applications. If AI tools are used, the application may be rejected as this document is crucial for assessment. This does not prevent you from seeking support via AI with applications for the purposes of any disability and/or long-term health conditions.

When using AI to help write your application, it is important to personalise it, especially your supporting statement. While AI can simplify the process, it will not fully understand the job's requirements and/or be able to showcase your skills, knowledge, and experience. Write your statement to show why you are interested in the role and how you would be a valued member of the team/OUH employee.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this job advertisement will close automatically once the application limit is reached, regardless of whether this occurs before the advertised closing date.