Receptionist

Oxford University Hospitals NHS Foundation Trust; Cherwell District; On-site; GBP 21,000 - 25,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Oxford is seeking a professional receptionist and administrative support to ensure that patients and visitors are welcomed to the Directorate in a courteous, efficient and respectful manner. You will work to uphold the Trust policy on data quality and provide comprehensive administrative assistance to the nursing and wider clinical teams.

You will greet patients at reception, handle enquiries with tact and diplomacy, book follow-up appointments

Job description

To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality.

To provide a professional, comprehensive and effective administration support service to the administration, nursing and the wider medical teams.

Main duties of the job

To greet patients at reception in a helpful, polite and efficient manner.

Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.

To book follow up appointments accurately ensuring that the correct referral to treatment (RTT) status is recorded in accordance with Trust guidelines.

To ensure that all patient demographics are available, up to date and accurate, recording all late bookings, cancellations and DNA's appropriately.

To make sure the relevant reception areas within the Directorate are kept tidy and in good repair, with any defects being reported to the relevant line manager.

To be able to prioritise your workload and work with minimal supervision.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffied Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

In 2023NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the ten core principles Oxford University Hospitals promotes a safe, respectful hiring environment. Together, we will uphold the highest standards of care and professionalism.