Candidate Experience Senior Analyst-Data Digital & Technology

Serco Limited; Bristol; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading service provider in the UK is seeking a Candidate Experience Senior Analyst to enhance recruitment through research and analysis. The role requires over 4 years of hands-on experience in qualitative and quantitative research methods. You will lead research initiatives, create impactful reports, and work in a hybrid model, offering flexibility and various employee benefits.

Benefits

25 days annual leave plus bank holidays

Flexible working options

Health and wellbeing support

Career development training

Employee discounts

Qualifications

• 4+ years of experience in qualitative and quantitative research.
• Strong experience in end-to-end research methods.

Responsibilities

• Lead candidate experience research to support recruitment strategy.
• Create reports that drive performance improvements.
• Collaborate and analyze candidate behaviour and service design.

Skills

Human behaviour understanding

Storytelling and communication

Structured thinking

Collaboration

Solution-oriented mindset

Independence

Education

Bachelor's or master's degree in Research, Psychology, or related

Tools

User interviews

Usability testing

Surveys

Job description

Overview

Serco Limited – Candidate Experience Senior Analyst

Hybrid – 2 days per week onsite in Abbey Wood, Bristol | Full Time, Permanent

Salary: £40k-£45k dependent on experience

What you’ll do

• Lead and deliver high-quality candidate experience research and analysis to support recruitment operations and strategy.
• Create impactful reports and slide decks that drive performance improvements and enhance the candidate journey.
• Collaborate with AFRS functions to analyse candidate behaviour, campaign performance, and service design effectiveness.
• Conduct and support research activities end-to-end: from planning sessions, recruiting participants, developing discussion guides, to moderating user research sessions.
• Translate complex data into clear, accessible insights for internal teams, clients, and senior stakeholders.
• Proactively act as a “trusted partner” to operational managers, providing data-driven recommendations for enhancing recruitment outcomes.

What you’ll need to do the role

Experience:

• 4+ years of hands-on experience in delivering qualitative and quantitative research across the service design lifecycle.
• Strong experience in end-to-end research, including exploratory and evaluative methods.

Qualifications

• A bachelor’s or master’s degree in a relevant field such as Research, Psychology, Human-Centred Design, or related disciplines.

Skills & Attributes

• Deep curiosity and passion for understanding human behaviour.
• Strong storytelling and communication skills – able to present research narratives with clarity and impact.
• Confident working in ambiguity and applying structured thinking to complex challenges.
• Team player who enjoys sharing insights and collaborating with diverse teams.
• Solution-oriented and commercially aware – you understand how your insights impact delivery outcomes.
• Demonstrated ability to work independently and multitask across multiple workstreams.
• This role requires BPSS clearance and may require Security Check (SC).

Research Techniques You Should Know

• Essential – Qualitative Methods: User interviews, Moderated usability studies, Focus groups / workshops, Diary studies, Contextual inquiry / ethnography, Concept testing, Co-design / participatory research

Desirable – Quantitative Methods

• Surveys & questionnaires, A/B or multivariate testing, Web/app analytics, Quantitative usability benchmarking, Data analysis (descriptive, diagnostic, or statistical)

Why Serco

Serco’s purpose is to impact a better future. We bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues across defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.

In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, with personal growth and development opportunities.

What we offer

• 25 days annual leave plus bank holidays.
• Annual leave purchase scheme.
• Up to 6% contributory pension scheme.
• Flexible working options.
• Free onsite parking.
• Serco discounts including cinema, Merlin Entertainment, online shopping discounts, and mobile plan and leisure centre memberships.
• Health and wellbeing support such as Employee Assistance Programme and Health Cash Plans.
• Career development training and leadership coaching to support your future aspirations.
• A safe and supportive culture; commitment to diversity and inclusion.

About Serco

At Serco, the nature of the work is important, and everyone has a role to play across defence, transport, justice, immigration, healthcare and citizen services. We are a team of 50,000 delivering essential public services worldwide. We are innovators, redesigning and improving public services for the benefit of everyone. We offer Global Employee Networks and a culture of diversity and inclusion.

Apply

Please click the apply button to complete your application. We occasionally close roles early if volumes are high, so apply promptly.

We are committed to building a diverse and inclusive organisation and will make reasonable adjustments at interview through employment for our candidates. We are open to flexible working and are Disability Confident Leader employers. Disabled applicants who meet minimum criteria will be given the opportunity to demonstrate their abilities at interview. For help with your application, contact 0345 010 4000. We also support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge.