Campus Library Customer Services Manager – People & Service Lead

Leeds; Leeds; On-site; GBP 34,000 - 40,000; Full time

Benefits offered by this job

26 days holiday plus bank holidays

Gym membership discounts

On-site childcare access

Shopping discounts and travel schemes

Job summary

University of Leeds is seeking a Senior Operations Manager for Customer Services to lead a 24/7 frontline team across the campus. You will motivate, develop, and manage staff while shaping library policy and practice.

The role is based on the university campus with cross-site responsibilities and a 35-hour week (Tue–Sat, 14:00–22:00). Flexible working arrangements are discussed during recruitment.

Qualifications

• Leadership of a customer-focused team
• Experience in operations management
• Ability to develop and implement library policy and practice

Responsibilities

• Lead and develop a team providing a high quality service across the campus
• Coordinate cross-site activities and drive service improvement initiatives
• Work based on campus location with flexibility to visit different sites as required

Job description

University of Leeds is seeking a Senior Operations Manager for Customer Services to lead a 24/7 frontline team across the campus. You will motivate, develop, and manage staff while shaping library policy and practice.

The role is based on the university campus with cross-site responsibilities and a 35-hour week (Tue–Sat, 14:00–22:00). Flexible working arrangements are discussed during recruitment.