Weekend Library Services Lead

University of Salford (Personnel); Salford; On-site; GBP 15,000 - 19,000; Part time

Benefits offered by this job

Competitive salary

32 days leave + bank holidays

Flexible working

Job summary

University of Salford is seeking a Weekend Customer Service Supervisor to support the Library Services Weekend Team at the Clifford Whitworth Library. The role focuses on delivering excellent customer service, coordinating weekend tasks, and acting as a calm escalation point during challenging situations.

The position is on campus, part-time (21 hours/week) over Fri–Sun, with a standard 11am–7pm shift and potential flexibility to cover 8am–9pm during absences to maintain service.

Qualifications

• Demonstrated experience in customer service roles.
• Ability to work weekends and part-time hours.
• Strong interpersonal and communication skills.

Responsibilities

• Provide a consistently high level of customer service and support the Library Services Weekend Team in delivering agreed service standards, query response times and a welcoming experience for students and colleagues.
• Act as a point of escalation for behaviour-related or challenging situations, responding calmly and professionally, de-escalating where appropriate and liaising with Security colleagues and Customer Service Team Leaders when follow up is required.
• Coordinate day-to-day weekend tasks and priorities, including delegating activity, supporting colleagues to manage workload and identifying any barriers to effective service delivery.
• For a full list of responsibilities please see the

Skills

Teamwork

Customer service

Calm under pressure

Organisational skills

Job description

University of Salford is seeking a Weekend Customer Service Supervisor to support the Library Services Weekend Team at the Clifford Whitworth Library. The role focuses on delivering excellent customer service, coordinating weekend tasks, and acting as a calm escalation point during challenging situations.

The position is on campus, part-time (21 hours/week) over Fri–Sun, with a standard 11am–7pm shift and potential flexibility to cover 8am–9pm during absences to maintain service.