Weekend Library Services Supervisor

University-of-Salford; Salford; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive salary

32 days annual leave

Flexible working

Professional development

Community and belonging

Job summary

University of Salford is seeking a Weekend Customer Service Supervisor to support the Library Services Weekend Team at Clifford Whitworth Library. The 21-hour per week, on-campus role covers Friday to Sunday, with standard hours 11am–7pm and occasional early starts or late finishes to cover absences.

You will manage customer service standards, act as escalation point, coordinate weekend tasks, and work with Security and fellow teams to deliver a calm, helpful, and responsive service.

Responsibilities

• Provide a consistently high level of customer service and support the Library Services Weekend Team in delivering agreed service standards, query response times and a welcoming experience for students and colleagues.
• Act as a point of escalation for behaviour-related or challenging situations, responding calmly and professionally, de-escalating where appropriate and liaising with Security colleagues and Customer Service Team Leaders when follow up is required.
• Coordinate day-to-day weekend tasks and priorities, including delegating activity, supporting colleagues to manage workload and identifying any barriers to effective service delivery.

Job description

University of Salford is seeking a Weekend Customer Service Supervisor to support the Library Services Weekend Team at Clifford Whitworth Library. The 21-hour per week, on-campus role covers Friday to Sunday, with standard hours 11am–7pm and occasional early starts or late finishes to cover absences.

You will manage customer service standards, act as escalation point, coordinate weekend tasks, and work with Security and fellow teams to deliver a calm, helpful, and responsive service.