Campus Library Services Manager - Evening Shift

Leeds; Leeds; On-site; GBP 42,000 - 55,000; Full time

Benefits offered by this job

26 days holiday

Bank holidays

Gym access at The Edge

On-site childcare

Shopping discounts

Travel schemes

Personal development courses

Job summary

University of Leeds Libraries is recruiting a Customer Services Manager to lead a fast-paced team delivering a high-quality service 24/7 across the campus. You will base on campus and work cross-site to support successful delivery of cross-service activity, demonstrating the University's values through commitment to excellent customer service.

The role requires strong people management, policy development, and continuous improvements to service provision with flexibility for working patterns

Qualifications

• Substantial experience in fast-paced customer services within a Library or similar operation.
• Ability to supervise staff and develop others; motivate high performance.
• Experience using IT and web-based systems; willingness to adopt new tech.
• Proven track record delivering proactive, high-quality customer service with innovation.

Responsibilities

• Lead a 24/7 customer services team across campus sites.
• Develop and implement Library policy and practice.
• Engage with stakeholders to improve service delivery and cross-service activity.
• Model university values, ensuring high quality, customer-focused service.

Skills

Team leadership

Staff supervision

IT systems

Customer service

Interpersonal skills

Communication

Flexible working

Cross-site work

Tools

Web-based systems

Job description

University of Leeds Libraries is recruiting a Customer Services Manager to lead a fast-paced team delivering a high-quality service 24/7 across the campus. You will base on campus and work cross-site to support successful delivery of cross-service activity, demonstrating the University's values through commitment to excellent customer service.

The role requires strong people management, policy development, and continuous improvements to service provision with flexibility for working patterns