Weekend Library Services Supervisor Customer Care Lead

University of Salford; Salford; On-site; GBP 21,000 - 31,000; Part time

Benefits offered by this job

Competitive salary

32 days leave

Flexible working

Professional development

Community & diversity

Job summary

The University of Salford is seeking a Weekend Customer Service Supervisor to support the Weekend team in the Clifford Whitworth Library during weekends. You will help maintain high standards of customer service, supervise weekend operations, and act as an escalation point for the team.

This on-campus, part-time role runs 21 hours per week across Friday to Sunday, with shifts typically 11am–7pm, and occasional extended hours to cover absences.

Qualifications

• Customer service focus and interpersonal skills.
• Ability to work well in a team and remain calm under pressure.
• Flexibility to cover variable weekend hours.

Responsibilities

• Provide a high level of customer service and support the Weekend Library Services team.
• Act as an escalation point for challenging situations, liaising with Security and Team Leaders as needed.
• Coordinate weekend tasks and priorities to support workload management and service delivery.

Job description

The University of Salford is seeking a Weekend Customer Service Supervisor to support the Weekend team in the Clifford Whitworth Library during weekends. You will help maintain high standards of customer service, supervise weekend operations, and act as an escalation point for the team.

This on-campus, part-time role runs 21 hours per week across Friday to Sunday, with shifts typically 11am–7pm, and occasional extended hours to cover absences.