Library Services Lead — Customer Support & Coordination

Durham University; North East; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

27 days annual leave

Parking across campus

Cycle to work scheme

Benefits portal discounts

On-site nursery

Health & wellbeing support

Volunteer opportunities

Pension schemes

Job summary

Durham University invites applications for a Customer Services Co-ordinator within the Library and Collections. The role is open-ended and full-time, with working arrangements to be agreed locally by department.

The post focuses on delivering high-quality customer services and supervising a small team to ensure efficient operation. Key responsibilities include responding to queries, supporting planning and reporting, and maintaining inclusive service delivery.

Qualifications

• Five GCSEs including English and Maths or equivalent.
• Experience in a Customer Services role or environment.
• Experience of leading a team, project or work area.

Responsibilities

• Respond to queries and provide information/advice, and refer complex issues to senior staff.
• Supervise and delegate tasks to team members and monitor performance.
• Contribute to planning of service priorities and monitor processes.
• Support equality, diversity and inclusion in service delivery.

Skills

Communication skills

Digital literacy

Professional development

Problem solving

Networking & collaboration

Planning & organisation

Flexible work patterns

Education

GCSEs including English & Maths

Tools

Microsoft 365

Digital booking system

Job description

Durham University invites applications for a Customer Services Co-ordinator within the Library and Collections. The role is open-ended and full-time, with working arrangements to be agreed locally by department.

The post focuses on delivering high-quality customer services and supervising a small team to ensure efficient operation. Key responsibilities include responding to queries, supporting planning and reporting, and maintaining inclusive service delivery.