Campus IT Support Technician (2nd Line)

University of Leeds; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent educational institution is seeking an IT Support professional based on campus. The role focuses on handling support requests across various technologies and operating systems including Windows, Mac, and Linux. Key responsibilities include providing excellent customer service and managing complex issues autonomously. The position offers competitive leave, a generous pension scheme, and professional development opportunities. Note: first-time Skilled Worker visa applicants are not eligible.

Benefits

26 days holiday plus approx. 16 Bank Holidays

Generous pension scheme options

Discounted gym membership at The Edge

Access to courses for personal development

On-site childcare and shopping discounts

Qualifications

• Experience in providing first and second line support in a diverse IT environment.
• Ability to support various operating systems on multiple devices.
• Capable of managing own workload and supporting colleagues.

Responsibilities

• Respond to support requests and find solutions to IT issues.
• Manage complex queries, requests, and issues autonomously.
• Provide advice, guidance, mentoring, and training to colleagues.

Skills

First and second line support

Excellent customer service

Communication skills

Technical troubleshooting

Tools

Windows

Mac

Linux

Job description

A prominent educational institution is seeking an IT Support professional based on campus. The role focuses on handling support requests across various technologies and operating systems including Windows, Mac, and Linux. Key responsibilities include providing excellent customer service and managing complex issues autonomously. The position offers competitive leave, a generous pension scheme, and professional development opportunities. Note: first-time Skilled Worker visa applicants are not eligible.