Campus Front Desk & Visitor Services Specialist

Robert Gordon University; Aberdeen City; Vor Ort; GBP 12.000 - 15.000; Vollzeit

Zusammenfassung

Robert Gordon University (RGU) is seeking a Building Receptionist to be the first point of contact for building users in the Ishbel Gordon Building. The 10-month fixed term role runs Monday to Friday, 08:00–13:00, reporting to Facilities Manager and located in Aberdeen.

You will handle greet-and-assist duties, issuing visitor passes, telephone enquiries and parking information while maintaining high standards of customer service and safety compliance.Training and safety briefings are provided as

Qualifikationen

• Highers, one of which must be English or equivalent work experience.
• Experience of working within a busy reception area.
• Proven experience of working in a customer facing role.

Aufgaben

• Greet staff/students/visitors/service providers/suppliers entering the organisation, determine nature and purpose of visit, source and provide information and direct persons to the correct destination.
• Undertake the issuing of visitors passes to the allocated area, which may include University buildings or land.
• Receive and direct telephone enquiries as required.
• Maintain a knowledge of staff and events within the area.
• Undertake reception duties for personnel and goods.
• Assist with parking control, issuing visitor permits and providing information and assistance as required.
• Complete any necessary paperwork accurately and timeously.
• Ensure appropriate level of customer service is maintained at all times.
• Ensure compliance with Health & Safety rules and procedures.
• Undertake any identified training as required.
• Report any serious incidents to supervisors as necessary.
• Assist the Janitorial team as appropriate.
• Undertake any other relevant duties that may be assigned from time to time.

Kenntnisse

Customer service

Reception experience

Communication

Ausbildung

Highers

English

Jobbeschreibung

Robert Gordon University (RGU) is seeking a Building Receptionist to be the first point of contact for building users in the Ishbel Gordon Building. The 10-month fixed term role runs Monday to Friday, 08:00–13:00, reporting to Facilities Manager and located in Aberdeen.

You will handle greet-and-assist duties, issuing visitor passes, telephone enquiries and parking information while maintaining high standards of customer service and safety compliance.Training and safety briefings are provided as