Building Receptionist – Front Desk & Visitor Services

RGU; Aberdeen City; On-site; GBP 18,000 - 24,000; Part time

Job summary

Robert Gordon University in Aberdeen is seeking a Building Receptionist to be the first point of contact for building users, with past reception experience and strong customer care skills. The role is a fixed-term 10-month position based in Ishbel Gordon Building, with hours 08:00–13:00, Monday to Friday.

You will work as part of Estates and Property Services to provide an efficient, welcoming information service for visitors, staff and students while upholding Health & Safety rules.

Qualifications

• Highers, one of which must be English or equivalent work experience.
• Intermediate IT/Keyboard skills.
• Experience of working within a busy reception area.
• Proven experience of working in a customer facing role.
• Desirable: Customer service or reception certificate/qualification.

Responsibilities

• Greet staff, students, visitors, service providers and suppliers; determine nature and purpose of visit and direct to destination.
• Issue visitors passes to allocated areas including University buildings or land.
• Receive and direct telephone enquiries as required.
• Maintain knowledge of staff and events within the area.
• Undertake reception duties for personnel and goods.
• Assist with parking control and visitor permits information.
• Complete paperwork accurately and in a timely manner.
• Ensure high level of customer service at all times.
• Comply with Health & Safety rules and procedures.
• Undertake identified training as required.
• Report serious incidents to supervisors as necessary.
• Assist the Janitorial team as appropriate.
• Undertake other relevant duties as assigned.

Skills

IT/Keyboard skills

Reception experience

Customer service

Education

Highers (English or equivalent)

Job description

Robert Gordon University in Aberdeen is seeking a Building Receptionist to be the first point of contact for building users, with past reception experience and strong customer care skills. The role is a fixed-term 10-month position based in Ishbel Gordon Building, with hours 08:00–13:00, Monday to Friday.

You will work as part of Estates and Property Services to provide an efficient, welcoming information service for visitors, staff and students while upholding Health & Safety rules.