Campus Experience & Security Lead (Front Office & Safety)

BIMM University; Birmingham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

SMART pension

Comprehensive benefits package

Job summary

BIMM University is looking for a Campus Experience & Security Supervisor to support students, staff and visitors. You’ll be a visible, approachable presence on campus, helping to create a safe, well-organised and welcoming environment, blending front-of-house duties with security and admin responsibilities.

The role involves opening/closing buildings, managing access control, signing in visitors, logging records, assisting with emergencies, and coordinating deliveries.

Qualifications

• Experience in front-of-house, reception, security or customer-facing role.
• Calm, approachable manner with the ability to engage confidently with a wide range of people.
• Strong written and verbal communication skills.
• Good organisational skills, with the ability to manage competing priorities in a busy environment.
• Understanding of health, safety and safeguarding considerations in a public-facing setting.
• Sound judgement and the ability to work independently within established procedures.

Responsibilities

• Act as a key contact on campus, providing a professional and inclusive welcome to students, staff and visitors.
• Offer clear information and guidance, helping people navigate campus services and facilities.
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment.
• Support the secure opening and closing of buildings in line with agreed procedures.
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately.
• Manage visitor sign-in processes and issue passes in line with health and safety requirements.
• Keep accurate records using visitor, key management and related systems.
• Assist with emergency procedures, including evacuations and routine system checks.
• Identify and elevate any facilities, safety or security concerns.
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately.
• Support ID card services, including processing new requests and replacements.

Skills

Front-of-house

Security experience

Communication

Customer service

Record keeping

Safety awareness

Job description

BIMM University is looking for a Campus Experience & Security Supervisor to support students, staff and visitors. You’ll be a visible, approachable presence on campus, helping to create a safe, well-organised and welcoming environment, blending front-of-house duties with security and admin responsibilities.

The role involves opening/closing buildings, managing access control, signing in visitors, logging records, assisting with emergencies, and coordinating deliveries.