Campus Experience and Security Supervisor

BIMM University; West Midlands; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

25 days holiday per year (FTE)

SMART pension

Comprehensive benefits package

Job summary

BIMM University is recruiting a Campus Experience & Security Supervisor in Birmingham. You will blend front-of-house duties with security and administrative tasks to create a safe, well-organised campus environment.

This full-time role requires a calm, confident presence to welcome students, staff and visitors, manage access, assist with emergencies, and coordinate deliveries while maintaining accurate records.

Qualifications

• Experience in front-of-house, reception, security or customer-facing roles.
• Excellent communication skills, both written and verbal.
• Strong organisational abilities in a busy environment.
• Ability to keep accurate records and manage access control.
• Awareness of health, safety and safeguarding in public settings.

Responsibilities

• Act as a key contact on campus, welcoming students, staff, visitors and contractors.
• Provide information and guidance to navigate campus services and facilities.
• Maintain a visible front-of-house presence to support a positive campus environment.
• Support secure opening and closing of buildings per procedures.
• Monitor and manage access control and issue passes following health and safety rules.
• Keep visitor, key management and related records accurately.
• Assist with emergency procedures and routine system checks.
• Identify facilities, safety or security concerns and escalate appropriately.
• Coordinate deliveries and ensure items are logged and distributed.
• Support ID card services, including new requests and replacements.

Skills

Front-of-house experience

Customer-facing

Strong communication

Organisational skills

Record keeping

Health and safety awareness

Independent working

Job description

Do you have the skills to fill this role Read the complete details below, and make your application today.

Location: Birmingham

Salary: £26,520 – £32,240 per annum

At BIMM University, we're more than just an educational institution; we're a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About The Role

As Campus Experience & Security Supervisor, you’ll play an important role in how students, staff and visitors experience the campus day to day. You’ll be a visible and approachable presence, helping to create an environment that feels safe, well organised and welcoming.

The role combines front-of-house activity with operational, security and administrative responsibilities.

What You’ll Do

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

What You’ll Bring

• Experience in a front-of-house, reception, security or customer-facing role
• A calm, approachable manner with the ability to engage confidently with a wide range of people
• Strong communication skills, both written and verbal
• Good organisational skills, with the ability to manage competing priorities in a busy environment
• Confidence using systems and maintaining accurate records
• An understanding of health, safety and safeguarding considerations in a public-facing setting
• Sound judgement and the ability to work independently within established procedures

To support campus operations and student activity, this full-time role involves working shifts scheduled between 7:00am and 9:30pm, Monday to Friday.

Why BIMM University

We are a values-led organisation, meaning our core values underpin all that we do:

Believe in Everyone. Challenge the Norm. Grow Together. Do the Right Thing. Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.