Campus Experience & Security Lead

BIMM University; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

BIMM University in Birmingham is seeking a Campus Experience and Security Supervisor to be the visible frontline for students, staff and visitors, helping create a safe, welcoming campus.

The role blends front‑of‑house, security and administrative duties, including access control, visitor sign‑in, records management and supporting emergency procedures. You’ll engage confidently with a wide range of people and handle multiple tasks to keep operations smooth.

Qualifications

• Front-of-house/reception/customer-facing experience.
• Calm, approachable manner engaging with diverse people.
• Strong written and verbal communication; good organisational skills.
• Confident with systems and record-keeping.
• Awareness of health, safety and safeguarding in public settings.

Responsibilities

• Act as a key campus contact providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

Skills

Front-of-house

Reception

Security

Customer-facing

Communication

Organisational

System proficiency

Health & safety

Independent working

Job description

BIMM University in Birmingham is seeking a Campus Experience and Security Supervisor to be the visible frontline for students, staff and visitors, helping create a safe, welcoming campus.

The role blends front‑of‑house, security and administrative duties, including access control, visitor sign‑in, records management and supporting emergency procedures. You’ll engage confidently with a wide range of people and handle multiple tasks to keep operations smooth.