Campus Experience & Security Supervisor

BIMM British and Irish Modern Music Institute; Birmingham; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days holiday

SMART pension

Comprehensive benefits package

Job summary

BIMM University in Birmingham is seeking a Campus Experience & Security Supervisor to welcome students, staff and visitors, and to ensure a safe, well-organised campus environment.

You’ll combine front-of-house duties with security and admin tasks, manage access, sign-ins, and ID passes, support emergency procedures, and help keep records. DBS checks may be required.

Qualifications

• Experience in front-of-house, reception, security or customer-facing role.
• Calm, approachable manner with confident engagement with diverse people.
• Strong written and verbal communication; good organisational skills.

Responsibilities

• Act as a key point of contact on campus, providing a welcoming presence to students, staff, visitors and contractors.
• Offer information and guidance to help navigate campus services and facilities.
• Maintain a visible front-of-house presence contributing to a positive campus environment.
• Support the opening and closing of buildings in line with procedures.
• Monitor access control and ensure safe and appropriate building entry.
• Manage visitor sign-in and issue passes per health and safety requirements.
• Keep accurate records using visitor, key management and related systems.
• Assist with emergency procedures, evacuations and system checks.
• Identify and escalate facilities, safety or security concerns.
• Coordinate deliveries and log/distribute items appropriately.
• Support ID card services, including processing requests and replacements.

Skills

Front-of-house

Reception

Security

Customer-facing

Communication

Organization

Record-keeping

Health & safety

Independent worker

Job description

At BIMM University, we’re more than just an educational institution; we’re a vibrant community dedicated to nurturing creativity and empowering students to reach their full potential. With campuses across the UK, Ireland, and Germany, we offer a diverse range of courses in modern music, performing arts, filmmaking and creative technology. Our commitment to excellence in creative arts education sets us apart, providing students with the knowledge, skills, and opportunities they need to succeed in their chosen fields.

About the role

As Campus Experience & Security Supervisor, you’ll play an important role in how students, staff and visitors experience the campus day to day. You’ll be a visible and approachable presence, helping to create an environment that feels safe, well organised and welcoming.

The role combines front-of-house activity with operational, security and administrative responsibilities.

What You’ll Do:

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and escalation any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

What You’ll Bring:

• Experience in a front-of-house, reception, security or customer-facing role
• A calm, approachable manner with the ability to engage confidently with a wide range of people
• Strong communication skills, both written and verbal
• Good organisational skills, with the ability to manage competing priorities in a busy environment
• Confidence using systems and maintaining accurate records
• An understanding of health, safety and safeguarding considerations in a public-facing setting
• Sound judgement and the ability to work independently within established procedures

To support campus operations and student activity, this full-time role involves working shifts scheduled between 7:00am and 9:30pm, Monday to Friday.

Why BIMM University?

We are a values led organisation, meaning our core values underpin all that we do:

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students, therefore a ll successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.