Campus Experience and Security Supervisor

BIMM University; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

BIMM University in Birmingham is seeking a Campus Experience and Security Supervisor to be the visible frontline for students, staff and visitors, helping create a safe, welcoming campus.

The role blends front‑of‑house, security and administrative duties, including access control, visitor sign‑in, records management and supporting emergency procedures. You’ll engage confidently with a wide range of people and handle multiple tasks to keep operations smooth.

Qualifications

• Front-of-house/reception/customer-facing experience.
• Calm, approachable manner engaging with diverse people.
• Strong written and verbal communication; good organisational skills.
• Confident with systems and record-keeping.
• Awareness of health, safety and safeguarding in public settings.

Responsibilities

• Act as a key campus contact providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

Skills

Front-of-house

Reception

Security

Customer-facing

Communication

Organisational

System proficiency

Health & safety

Independent working

Job description

Campus Experience and Security Supervisor

Location: Birmingham

Salary: £26,520 – £32,240 per annum

About the role

As Campus Experience & Security Supervisor, you’ll play an important role in how students, staff and visitors experience the campus day to day. You’ll be a visible and approachable presence, helping to create an environment that feels safe, well organised and welcoming.

The role combines front-of-house activity with operational, security and administrative responsibilities.

What You’ll Do

• Act as a key point of contact on campus, providing a professional and inclusive welcome to students, staff, visitors, contractors and industry guests
• Offer clear information and guidance, helping people navigate campus services and facilities
• Maintain a visible front-of-house presence that contributes to a positive and engaging campus environment
• Support the secure opening and closing of buildings in line with agreed procedures
• Monitor and manage access control, ensuring buildings are accessed safely and appropriately
• Manage visitor sign-in processes and issue passes in line with health and safety requirements
• Keep accurate records using visitor, key management and related systems
• Assist with emergency procedures, including evacuations and routine system checks
• Identify and elevate any facilities, safety or security concerns
• Coordinate deliveries, ensuring items are received, logged and distributed appropriately
• Support ID card services, including processing new requests and replacements

What You’ll Bring

• Experience in a front-of-house, reception, security or customer-facing role
• A calm, approachable manner with the ability to engage confidently with a wide range of people
• Strong communication skills, both written and verbal
• Good organisational skills, with the ability to manage competing priorities in a busy environment
• Confidence using systems and maintaining accurate records
• An understanding of health, safety and safeguarding considerations in a public-facing setting
• Sound judgement and the ability to work independently within established procedures

To support campus operations and student activity, this full-time role involves working shifts scheduled between 7:00am and 9:30pm, Monday to Friday.

Why BIMM University

We are a values-led organisation, meaning our core values underpin all that we do:

• Believe in Everyone.
• Challenge the Norm.
• Grow Together.
• Do the Right Thing.
• Own It.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation.

We are committed to promoting the safety and welfare of our students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.