Campus Customer Services Assistant (Reception & Admin)

Kingston University Service Company Ltd; Kingston upon Thames; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

28 Days annual leave

L&G Pension Scheme

Life Assurance

Uniform provided

Training and development opportunities

Gym membership

Job summary

Kingston University Service Company Ltd is recruiting a Customer Services Assistant to be a friendly, professional first point of contact for students, staff, visitors and the public across Kingston University's campuses. The role focuses on reception, switchboard and office administration, with opportunities to support other areas and develop new skills. This is a full-time, permanent position with a salary of £28,623 per annum and a range of benefits.

Qualifications

• Experience in customer service, reception, administration or similar public-facing environment.
• Good written and verbal communication skills.
• Good IT skills (Word, Excel, Outlook, Teams).
• Strong organisational skills and attention to detail.

Responsibilities

• Welcoming and assisting students, staff and visitors with information and directions.
• Support reception, switchboard and general office tasks across campuses.
• Liaise with Security and Campus Support during incidents and emergencies.
• Manage administrative duties such as parking, ID cards, records and errands.
• Assist with University events (Open Days, Graduations, Welcome Weeks).
• Process orders, liaise with suppliers and contractors, and handle payments.

Skills

Customer service

Reception

Administration

MS Word

Excel

Outlook

Teams

Call logging

Tools

Call logging systems

Job description

Kingston University Service Company Ltd is recruiting a Customer Services Assistant to be a friendly, professional first point of contact for students, staff, visitors and the public across Kingston University's campuses. The role focuses on reception, switchboard and office administration, with opportunities to support other areas and develop new skills. This is a full-time, permanent position with a salary of £28,623 per annum and a range of benefits.