Customer Services Assistant

Kingston University Service Company Ltd; Kingston upon Thames; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

28 Days annual leave

L&G Pension Scheme

Life Assurance

Uniform provided

Training and development opportunities

Gym membership

Job summary

Kingston University Service Company Ltd is recruiting a Customer Services Assistant to be a friendly, professional first point of contact for students, staff, visitors and the public across Kingston University's campuses. The role focuses on reception, switchboard and office administration, with opportunities to support other areas and develop new skills. This is a full-time, permanent position with a salary of £28,623 per annum and a range of benefits.

Qualifications

• Experience in customer service, reception, administration or similar public-facing environment.
• Good written and verbal communication skills.
• Good IT skills (Word, Excel, Outlook, Teams).
• Strong organisational skills and attention to detail.

Responsibilities

• Welcoming and assisting students, staff and visitors with information and directions.
• Support reception, switchboard and general office tasks across campuses.
• Liaise with Security and Campus Support during incidents and emergencies.
• Manage administrative duties such as parking, ID cards, records and errands.
• Assist with University events (Open Days, Graduations, Welcome Weeks).
• Process orders, liaise with suppliers and contractors, and handle payments.

Skills

Customer service

Reception

Administration

MS Word

Excel

Outlook

Teams

Call logging

Tools

Call logging systems

Job description

Customer Services Assistant

Location: Kingston University, KT1 2EE

Salary: £28,623 per annum

Benefits: 28 Days annual leave + Bank Holidays, L&G Pension Scheme, Life Assurance, Uniform provided, Training and Development opportunities, Gym Membership

Contract: Full time, Permanent

KUSCO (Kingston University Service Company Ltd) is a wholly owned subsidiary company of Kingston University, established in December 1997. We are a non-profit making organisation providing facilities management and essential support services across Kingston University.

Are you a friendly, confident and organised person who enjoys helping people If so, this could be a fantastic opportunity to join the KUSCO Customer Services team at Kingston University.

As a Customer Services Assistant, you'll be one of the key points of contact for students, staff, visitors and members of the public across the University's campuses.

This is an excellent entry-level opportunity for someone looking to build a career in customer service, administration or facilities support, with plenty of opportunities to learn new skills and progress within the team.

Why Join Us

• Work in a stable, long-term university environment
• Monday to Friday working pattern - 37 hours per week
• 28 days annual leave
• L&G Pension Scheme
• Life Assurance
• Uniform provided
• Training and development opportunities
• Gym membership
• Work in a varied, people-focused role across a busy university environment

The Role - Customer Services Assistant

As a Customer Services Assistant, you'll provide a friendly, professional and efficient service to students, staff, visitors and members of the public.

Your role will be varied, with your main responsibilities focused on reception, switchboard or office administration, while also supporting other areas of the Customer Services team when required.

You'll be an important point of contact for the University, helping people find the information and support they need while ensuring reception and administrative services operate smoothly.

As our Customer Services Assistant, you will be responsible for:

• Welcoming students, staff and visitors, providing professional assistance, information and directions
• Supporting reception, switchboard and customer services across University campuses
• Liaising with Security and Campus Support during incidents and emergencies, recording and reporting actions where required
• Managing key administrative duties including car parking, ID cards, secure transits, lost property, work orders and general records
• Assisting with University events including Open Days, Graduations and Welcome Weeks, while maintaining clean, professional reception areas
• Raising and progressing orders, liaising with suppliers and contractors, and support purchase requisitions and payments
• Following GDPR and confidentiality requirements whilst completing training on new systems

What we're looking for:

• Previous experience in customer service, reception, administration or a similar public-facing environment
• Good verbal and written communication skills
• Good IT skills, including Microsoft Word, Excel, Outlook and Teams
• Strong organisational skills and attention to detail
• Confidence to use your own initiative and make sensible decisions
• A professional, smart and well-presented manner
• The ability to work effectively as part of a team

It would be great if you had:

• Experience working in a busy reception, switchboard or office environment
• Experience dealing with a wide range of customers, visitors or members of the public
• Previous experience within a university, education, healthcare, facilities or large-site environment
• Experience using call logging, ordering or administrative systems
• Experience dealing with contractors, suppliers or external service providers
• An understanding of confidentiality and GDPR requirements

If you're approachable, dependable, organised and enjoy helping people, we'd love to hear from you.