Student Services Administrator

East Kent College; Ashford; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Generous Annual Leave

Learning & Development

Exclusive Discounts

Flexible Personal Leave

Wellbeing & Health Support

Culture & Recognition

Competitive Pension

Job summary

East Kent Colleges Group is seeking a College Services Assistant to provide organised administrative support central to the student experience. You will handle reception style duties alongside answering calls and responding to enquiries.

Your responsibilities include processing enrolments, applications, and exams on corporate data systems, and helping run the Service Help Desk with timely escalation to the right teams; you will also coordinate pool vehicle bookings.

Qualifications

• Experience of working in busy reception environments with high accuracy and customer service focus.
• Ability to handle multiple administrative tasks such as enrolments, applications and exams while maintaining data integrity.
• Strong communication skills, both written and verbal, and the ability to work with staff, students and external stakeholders.

Responsibilities

• Assist with processing of enrolments, applications, exams and enquiries on corporate data systems.
• Help operate the Service Help Desk, review logged jobs and coordinate with support services.
• Coordinate pool vehicle bookings and support day-to-day college administration, reception and timetabling.

Job description

East Kent Colleges Group is seeking a College Services Assistant to provide organised administrative support central to the student experience. You will handle reception style duties alongside answering calls and responding to enquiries.

Your responsibilities include processing enrolments, applications, and exams on corporate data systems, and helping run the Service Help Desk with timely escalation to the right teams; you will also coordinate pool vehicle bookings.