CAMHS Senior Administrator & Referral Coordinator (N&S HFT)

South London and Maudsley NHS Foundation Trust; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare trust in London is seeking a Senior Administrator to provide comprehensive administrative support to the Child and Adolescent Mental Health Service. The role involves coordination of administrative tasks, managing communications, and maintaining patient information. Candidates should possess excellent organisational and communication skills. Flexible working arrangements are available, allowing for a good work-life balance.

Benefits

Flexible working hours

Qualifications

• Experience in networking and communication with large teams.
• Proven organisational skills and ability to prioritise workloads.
• Experience in a healthcare setting is preferred.

Responsibilities

• Provide professional and confidential administration service.
• Screen calls and manage team mailboxes.
• Update and maintain patient details in database.
• Arrange appointments and meetings as required.

Skills

Organisational skills

Communication skills

Typing ability

Job description

Overview

The Child and Adolescent Mental Health Service (CAMHS) are seeking to recruit Senior Administrator and Referrals Coordinators to provide comprehensive admin as well as undertaking secretarial duties. The post-holder will coordinate the administrative work of the clinical team and liaise with families, health care professionals and other external agencies, whilst acting as the first point of contact for the service. We are looking for organised, motivated and committed individuals who will have experience networking and communicating with a large team. Excellent typing ability and high-level communication skills are essential. The successful candidates will also need to meet the essential criteria detailed in the person specification, as well as having proven organisational skills, and the ability to prioritise an interesting and varied workload.

The postholders will be responsible for providing a proactive, comprehensive administrative and secretarial service to a multi-disciplinary team, enabling the team to operate effectively and efficiently. The administrator is often the first point of contact for families/carers and other members of the child/young person’s network and plays an important role in ensuring a good patient experience and positive image of the service. Managing and overseeing the administrative component of the Trust patient database, i.e., inputting referral and patient information, monitoring and updating operational data quality, etc.

Location

Michael Rutter Centre, Maudsley Hospital. We are located off Denmark Hill on De Crespigny Park which less than 5 minutes from the train station (zone 2) and is within walking distance from Ruskin Park and the high-street with shops and restaurants. We will be relocating to our new building, the Pears Maudsley Centre, in the summer of 2025. It is situated on the Maudsley site, conveniently located near the train station.

Flexible working

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 9am to 5pm, giving you good work life balance. This may include working early mornings, late evenings or some Saturdays as part of the core working hours/working pattern for this post.

Responsibilities

• Provide a professional and confidential administration service, including taking minutes at meetings, managing team mailboxes and mobile phones.
• Assist people in a helpful, diplomatic and tactful manner; screening and rerouting calls, taking clear messages and dealing with general enquiries.
• Act independently to ensure daily tasks and ongoing workloads are prioritised and completed within agreed timescales.
• Arrange appointments and meetings as required.
• Oversee the administrative/contracting component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
• Monitor and maintain accurate waiting lists, in conjunction with the clinical team.
• Participate in the preparation of PPI events, conferences and projects.
• Support admin trainees and temporary staff, ensuring access to ICT and the relevant Trust policies.

Service Requirements

• To provide cover for colleagues, including ad hoc reception cover (as required), across CAMHS National and Specialist Outpatients.
• Assist teams with the development of patient information and team leaflets.
• Attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
• Assist in service user feedback and PPI.

This advert closes on Monday 29 Sep 2025