CAMHS Administrative & Front Desk Specialist

Leicestershire Partnership NHS Trust; Leicester Forest East; On-site; GBP 19,000 - 23,000; Full time

Job summary

Leicestershire Partnership NHS Trust is recruiting a Receptionist/Admin Assistant to join the CAMHS Out Patient Team based at Westcotes House. The role involves taking telephone calls, welcoming visitors and patients, inputting data into the electronic patient record (SystmOne), booking patient appointments and providing admin support to the clinical team.

You will work in a busy, supportive environment with a clear learning journey that helps you develop your skills.

Qualifications

• The ideal candidate will have a can-do attitude and flexibility to cover colleagues, and sometimes provide cover at alternative bases.
• Opportunity to progress in a supportive team with a structured learning journey.

Responsibilities

• Reception cover, including answering the door to visitors, patients, contractors.
• Take telephone calls regarding patient appointments, referrals and general queries.
• Address health, safety and security issues.
• Ensure patient records are up-to-date and scanned into the record (SystmOne).
• Provide admin support to the staff in the clinical team; photocopying and monitor emails/referrals.
• Remain calm under pressure, prioritise tasks, and interact with patients, relatives and the public.
• Report health, safety and security issues to Estates and monitor their progress.
• Be flexible to cover colleagues and sometimes work at alternative bases.

Job description

Leicestershire Partnership NHS Trust is recruiting a Receptionist/Admin Assistant to join the CAMHS Out Patient Team based at Westcotes House. The role involves taking telephone calls, welcoming visitors and patients, inputting data into the electronic patient record (SystmOne), booking patient appointments and providing admin support to the clinical team.

You will work in a busy, supportive environment with a clear learning journey that helps you develop your skills.