Administration Assistant

Leicestershire Partnership NHS Trust; Leicester; On-site; GBP 20,000 - 23,000; Full time

Job summary

Leicestershire Partnership NHS Trust in Leicester is seeking a Receptionist/Admin Assistant for the CAMHS Out Patient Team at Westcotes House.

You will handle phone calls, greet patients and families, book appointments, input data into SystmOne, and support clinical staff with a range of admin tasks. A friendly, proactive approach and ability to stay calm under pressure are essential.

This role offers a structured learning journey and opportunities to develop within the NHS.

Qualifications

• Reception duties including front desk and greeting visitors.
• Managing patient appointments and referrals.
• Maintaining up-to-date patient records.
• Providing admin support to clinical staff.
• Ability to work under pressure and prioritise.

Responsibilities

• Answering telephone queries and directing calls appropriately.
• Welcoming patients and their families to the building.
• Inputting data onto the electronic patient record (SystmOne).
• Booking patient appointments and monitoring referrals.
• Providing general administrative support to the CAMHS team.

Skills

Telephone etiquette

Customer service

Data entry

Appointment scheduling

Calm under pressure

Flexibility

Front desk reception

Tools

SystmOne

Job description

Job Overview

We have a fantastic opportunity for a Receptionist/Admin Assistant to join the CAMHS Out Patient Team within the directorate of Families, Young Peoples, Children's, Learning Disability and Autism (FYPCLDA) based at Westcotes House.

Job Overview

We have a fantastic opportunity for a Receptionist/Admin Assistant to join the CAMHS Out Patient Team within the directorate of Families, Young Peoples, Children's, Learning Disability and Autism (FYPCLDA) based at Westcotes House.

The post is very varied and will include taking telephone calls from a wide range of people, welcoming visitors, patients & their families to the building inputting data onto the electronic patient record (SystmOne), booking patient appointments and providing admin support to the staff in the clinical team.

You will have opportunities to progress your career in a supportive team with a structured learning journey that will enable you to achieve your long-term goals.

Contact Details: Fran Crothers [e-mail] 07825 430364

Job Description Summary (Main Duties And Responsibilities)

The post involves reception cover, including answering the door to visitors, patients, contractors; taking telephone calls regarding a wide range of queries including patient appointments, referrals, general queries; health, safety and security issues. Ensuring that patient records are kept up-to-date with communications and all relevant information is scanned onto their record. Supporting the clinical and nursing staff with their administrative duties; photocopying and monitoring of incoming emails and referrals.

You’ll need to remain calm under pressure and be able to prioritise, and there will be contact with patients and relatives and members of the public.

Other duties include reporting health, safety and security issues to Estates and monitoring their progress.

The ideal candidate will have a "can do" attitude and flexibility to cover colleagues, and sometimes provide cover at alternative bases.

About Us

Leicestershire Partnership NHS Trust (LPT) provides a range of community health, mental health and learning disability services for people of all ages. Delivered through over 100 settings from inpatient wards to out in the community, our 6,500 staff serve over 1 million people living in Leicester, Leicestershire and Rutland.

We aim to develop a workforce that reflects our community. We actively implement equal opportunities in employment and service delivery and seek people who share our commitment. We strongly encourage applications from all sections of the community, particularly from underrepresented groups.

Details of our benefits, leadership behaviours and other important information can be found in the Information for Applicants, please view the supporting documents.

We will consider requests to work alternative hours or varied working patterns in line with our flexible working policy.

For all substantive roles, new staff (excluding medical staff) are appointed subject to a 6-month probationary period (see Probation Policy).

All jobs will require permission to work in the UK.

For all jobs the cost of any DBS disclosure required will be met by the individual. This will be deducted from salary once started.

Applicants at risk within the local NHS who meet essential criteria will have preference for interview.