Administration Assistant

Leicestershire Partnership NHS Trust; Leicester Forest East; On-site; GBP 19,000 - 23,000; Full time

Job summary

Leicestershire Partnership NHS Trust is recruiting a Receptionist/Admin Assistant to join the CAMHS Out Patient Team based at Westcotes House. The role involves taking telephone calls, welcoming visitors and patients, inputting data into the electronic patient record (SystmOne), booking patient appointments and providing admin support to the clinical team.

You will work in a busy, supportive environment with a clear learning journey that helps you develop your skills.

Qualifications

• The ideal candidate will have a can-do attitude and flexibility to cover colleagues, and sometimes provide cover at alternative bases.
• Opportunity to progress in a supportive team with a structured learning journey.

Responsibilities

• Reception cover, including answering the door to visitors, patients, contractors.
• Take telephone calls regarding patient appointments, referrals and general queries.
• Address health, safety and security issues.
• Ensure patient records are up-to-date and scanned into the record (SystmOne).
• Provide admin support to the staff in the clinical team; photocopying and monitor emails/referrals.
• Remain calm under pressure, prioritise tasks, and interact with patients, relatives and the public.
• Report health, safety and security issues to Estates and monitor their progress.
• Be flexible to cover colleagues and sometimes work at alternative bases.

Job description

We have a fantastic opportunity for a Receptionist/Admin Assistant to join the CAMHS Out Patient Team within the directorate of Families, Young Peoples, Children's, Learning Disability and Autism (FYPCLDA) based at Westcotes House. The post is very varied and will include taking telephone calls from a wide range of people, welcoming visitors, patients & their families to the building inputting data onto the electronic patient record (SystmOne), booking patient appointments and providing admin support to the staff in the clinical team. You will have opportunities to progress your career in a supportive team with a structured learning journey that will enable you to achieve your long-term goals. Contact Details: Fran Crothers [e-mail] 07825 430364

Main duties and responsibilities

• The post involves reception cover, including answering the door to visitors, patients, contractors;
• taking telephone calls regarding a wide range of queries including patient appointments, referrals, general queries;
• health, safety and security issues.
• Ensuring that patient records are kept up-to-date with communications and all relevant information is scanned onto their record.
• Supporting the clinical and nursing staff with their administrative duties; photocopying and monitoring of incoming emails and referrals.
• You'll need to remain calm under pressure and be able to prioritise, and there will be contact with patients and relatives and members of the public.
• Other duties include reporting health, safety and security issues to Estates and monitoring their progress.
• The ideal candidate will have a "can do" attitude and flexibility to cover colleagues, and sometimes provide cover at alternative bases.