CAMB - Client Services Coordinator

Confidential; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Job summary

RecruitAbility Ltd is assisting a professional company based at Cambridge Science Park in Cambridge to fill the Front of House & Facilities Coordinator role. The position blends front of house, administration, customer service and facilities support to keep the building welcoming and well presented.

You will be the first point of contact for clients and visitors, manage calls and bookings, oversee reception and kitchen areas, liaise with contractors, and provide basic IT support if needed.

Qualifications

• Experience in reception, front-of-house, administration or hospitality.
• Full driving licence and access to own vehicle.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office and general IT.
• Strong organisation and attention to detail.
• Independent, proactive and flexible.

Responsibilities

• Provide professional and welcoming front-of-house service for clients and visitors.
• Manage incoming calls, post, deliveries and general enquiries.
• Coordinate meeting room bookings and ensure rooms are prepared and presented to a high standard.
• Assist with the day-to-day running and presentation of reception, communal and kitchen areas.
• Liaise with contractors and suppliers regarding maintenance, cleaning and facilities issues.
• Provide basic first-line IT support and elevate issues where required.
• Keep CRM and booking systems accurate and up to date.
• Assist with parking, access cards, keys and general administration.
• Provide holiday and sickness cover when required.

Skills

Front of house

Customer service

MS Office

IT skills

Organisation

Tools

CRM systems

Booking systems

Job description

Front of House & Facilities Coordinator

Salary: £28,000 pa

Location: Cambridge

Term: Permanent

An exciting opportunity has arisen for a Front of House & Facilities Coordinator to join a professional and forward-thinking company based at Cambridge Science Park.

This is a varied role combining front of house, administration, customer service and facilities support. You will be a key point of contact for clients and visitors, helping to ensure the building runs smoothly and is always welcoming and well presented.

Candidates from a strong front-of-house background are very welcome to apply, particularly those who have worked within hotels, hospitality, serviced offices or other busy customer‑facing environments.

Key Responsibilities for the Front of House & Facilities Coordinator role

• Provide a professional and welcoming front-of-house service for clients and visitors.
• Manage incoming calls, post, deliveries and general enquiries.
• Coordinate meeting room bookings and ensure rooms are prepared and presented to a high standard.
• Assist with the day-to-day running and presentation of reception, communal and kitchen areas.
• Liaise with contractors and suppliers regarding maintenance, cleaning and facilities issues.
• Provide basic first-line IT support and elevate issues where required.
• Keep CRM and booking systems accurate and up to date.
• Assist with parking, access cards, keys and general administration.
• Provide holiday and sickness cover when required.

Ideal Candidate for the Front of House & Facilities Coordinator role

• Previous reception, front-of-house, administration or hospitality experience.
• Candidates from hotels and other customer‑focused hospitality environments are encouraged to apply.
• A full driving licence and access to your own vehicle is essential.
• Excellent customer service and communication skills.
• Good Microsoft Office and general IT skills.
• Strong organisation and attention to detail.
• Confident working independently and using your own initiative.
• A proactive, hands‑on and flexible approach.
• Smart and professional with a friendly and confident manner.

Package for the Front of House & Facilities Coordinator role

• Salary £28,000 pa
• Monday to Friday, 8.30am - 5.00pm
• Permanent position

If you're looking for a varied Front of House & Facilities Coordinator role where you can use your front‑of‑house and customer service skills within a professional working environment, we'd be pleased to hear from you.

RecruitAbility Ltd is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to RecruitAbility. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.