Customer Service and Facilities Coordinator

Sodexo; Cambridge; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

On-site gym

25% off hot food

Free beverages on site

50% off travel pass

Cycle to Work Scheme

Job summary

Sodexo is recruiting a Customer Service and Facilities Coordinator for the Cambridge Biomedical Campus. You will be the friendly face ensuring smooth day-to-day operations and supporting visitors, employees and contractors.

This is a physically active role managing office spaces, meeting rooms, brew hubs and events, delivering excellent service and coordinating with maintenance and food service teams on site. The role is full-time with 40 hours per week and benefits through Sodexo.

Qualifications

• Previous experience in a similar role or in hospitality, retail, hotel or events background is preferred.
• Positive, energetic and proactive attitude with a passion for customer service.
• Proficient in office software (e.g., Microsoft Office, Excel, PowerPoint, Outlook).
• Strong organisational abilities and attention to detail.
• Comfortable engaging with members of the public including school children.

Responsibilities

• Be the friendly and professional first point of contact for employees, clients and visitors.
• Respond promptly to service requests and incoming communications.
• Liaise with 3rd party contractors to resolve maintenance issues.
• Deliver site tours and host visiting groups, including pupils from local schools.
• Ensure vending hubs and coffee machines are stocked and functioning.
• Assist with event set ups and meeting room arrangements.
• Maintain clean, organised spaces across reception, meeting rooms and communal areas.

Skills

Customer service

Hospitality experience

Office software

Organisational skills

People engagement

Microsoft Office

Tools

Microsoft Office

Job description

The following content displays a map of the jobs location - Cambridge

Customer Service and Facilities Coordinator

Job Reference SDX/TP/1964195/162088

Number of Positions:

1

Contract Type:

Permanent – Full Time

£14.55 per hour plus Sodexo Benefits

Working Hours:

40

Location:

Cambridge

Closing Date:

05/10/2026

Job Category:

Reception

Job Introduction

• 40 hours per week
• Monday - Friday Rotating shift pattern of 07:00-15:30 and 10:30-19:00. However, flexibility may be required to meet business needs
• £14.55 per hour
• Free use of on site gym
• 25% off hot food in on site restaurant
• Free hot and cold beverages on site
• 50% off travel pass to work
• Great access from Cambridge South railway station
• Park and Ride facilities to site
• Free use of scooters and e-bikes within the Cambridge area to travel to and from work

Customer Service and Facilities Coordinator - Cambridge Biomedical Campus, CB2 0AA - Permanent Full Time

Make a fresh start in a company that cares.

This is afantastic opportunityto joinSodexo,aglobal leader in Facilities Serviceswith over430,000 colleagues worldwide,working at the state of the artGlobal Headquartersof theleading BioPharmaceutical company in the UKat theCambridge Biomedical Campus.

This is a physically active role where you'll be on your feet as a visible presence and the welcoming face of our vibrant corporate site, offering a helping hand to ensure flawless workplace operations and shape that all-important guest experience.

You will be responsible for the presentation and effective operation of office spaces, brew hubs, stationery hubs, meeting rooms, event spaces, collaboration areas, assisting with Food Service, and hosting building tours – ranging from schools to company executives.

If you’re looking for a role where your personality will shine and with variety in your day, this could be the job for you!!!

What you'll do:

Be a friendly and professional first point of contact for employees, clients and visitors

Respond promptly to service requests and incoming communications

Be the first point of contact for the reporting of maintenance issues and trouble shoot or liaise with 3rd party contractors to resolve

Support and deliver engaging site tours, including hosting visits for pupils from local schools, helping to showcase the workplace and build community connections

Ensuring Tea/Coffee Machines in Vending hubs are stocked and operating issues reported

AV troubleshooting in meeting rooms, events set up

Maintain clean, organised and inviting spaces across meeting rooms, communal areas and reception spaces

Working in Food Service Areas, serving customers at Till points or serving delicious hot and cold foods

Proactively monitor and report Health & Safety matters

Collaborate with internal teams to deliver a seamless workplace experience

Be willing to be Cross trained to support a variety of areas of the operation

What you'll bring:

• Previous experience in a similar role or a hospitality, retail, hotel or events background preferred - but if you've got a great and engaging personality and think you could do this role, we'd be happy to hear from you
• A positive, energetic and proactive attitude witha passion for customer service
• Proficient in office software (e.g., Microsoft Office, excel, PowerPoint, outlook)
• Strong organisational abilities and attention to detail
• Comfortable with engaging with members of the public including school children

What we offer:

• On-the-job training with experienced professionals
• Fully funded apprenticeship qualifications
• Career development opportunities within Sodexo
• A friendly and supportive work environment
• Wellbeing Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death-in-service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.

Join us and be part of a company that values its employees and offers real career growth opportunities.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications