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Randstad CPE; Westhill; On-site; GBP 21,000 - 23,000; Full time

Job summary

Randstad CPE is seeking a friendly Facility Assistant to join the Westhill office. You will be the welcoming front-of-house contact, handle calls, mail, visitor inductions, and support daily office operations.

The role requires IT literacy (MS Office), excellent communication, and the ability to coordinate with contractors and colleagues at all levels. Monday to Friday, 8:30am–4:30pm, £15.50/hour PAYE. Immediate start available.

Qualifications

• Experience delivering front of house services in a corporate environment.
• Strong customer service orientation with excellent communication.
• Excellent organisational and multitasking abilities in a busy front-of-house setting.
• Confident when dealing with people at all levels, with strong written and verbal skills.
• AIWFM or NVQ in Front of House/Reception/Business Admin is desirable.

Responsibilities

• Act as first point of contact at reception, delivering front-of-house services to visitors, employees and contractors.
• Answer UK-wide switchboard, monitor mailbox, and handle day-to-day queries.
• Update inductions and manage visitor/Starter inductions and parking records.
• Own IT-related issues to resolution and assist with equipment checks.
• Maintain meeting rooms, manage bookings, check AV/VC equipment and arrange hospitality.
• Oversee mailroom operations, couriers, and distribution.
• Control office supplies, kitchen consumables and access passes.

Skills

Front of House experience

Customer service

Communication skills

Organisational skills

IT literate

Education

NVQ in Front of House/Reception/Business Admin

Tools

Microsoft Office

Job description

Are you an enthusiastic and dynamic individual with previous experience working in a corporate environment?

We are partnering with a leading international infrastructure group who are leading the transformation of our industry to meet the challenges of the future, and we are searching for a Facility Assistant to support their Westhill office.

If you are passionate about delivering an exceptional customer experience and thrive in a busy front-of-house role, this could be your next great career move!

Rate: £15.50 per hour PAYE

Contract: Starting ASAP until 24/12/2026

Working Hours: 8:30am - 4:30pm, Monday to Friday

Key Responsibilities

Acting as the first point of contact at the reception desk to provide first-class front of house services for external visitors, employees, and contractors.

Answering the UK-wide switchboard, monitoring a shared mailbox, and managing day-to-day queries.

Updating site inductions, carrying out inductions for new starters and visitors, and managing car parking records.

Acting as the first point of contact for office and IT-related issues and managing them to resolution.

Ensuring meeting rooms are maintained to an exceptional standard, managing the booking system, checking IT/VC equipment, and arranging hospitality.

Managing the mailroom, including incoming/outgoing post, couriers, and distribution.

Controlling stock for stationery, replenishing kitchen and office consumables, and managing the access control system/issuing passes.

Carrying out weekly/monthly office checks , acting as the main Fire Marshal Coordinator, and proactively reporting maintenance issues.

Liaising with cleaning contractors for day-to-day issues

What We Are Looking For

Experience in the provision of Front of House services at a corporate level

IT literate with a good working knowledge of the Microsoft suite of programmes

Exceptional customer services and excellent organisational skills

Confident in dealing with people at all levels with excellent verbal and written communication skills

AIWFM or an NVQ in Front of House/Reception/Business Admin

A good understanding and knowledge of Facilities Management

Are you ready to be the welcoming face of an innovative, modern office?

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.