Guest Services & Facilities Coordinator

Confidential; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Job summary

RecruitAbility Ltd is assisting a professional company based at Cambridge Science Park in Cambridge to fill the Front of House & Facilities Coordinator role. The position blends front of house, administration, customer service and facilities support to keep the building welcoming and well presented.

You will be the first point of contact for clients and visitors, manage calls and bookings, oversee reception and kitchen areas, liaise with contractors, and provide basic IT support if needed.

Qualifications

• Experience in reception, front-of-house, administration or hospitality.
• Full driving licence and access to own vehicle.
• Excellent customer service and communication skills.
• Proficient with Microsoft Office and general IT.
• Strong organisation and attention to detail.
• Independent, proactive and flexible.

Responsibilities

• Provide professional and welcoming front-of-house service for clients and visitors.
• Manage incoming calls, post, deliveries and general enquiries.
• Coordinate meeting room bookings and ensure rooms are prepared and presented to a high standard.
• Assist with the day-to-day running and presentation of reception, communal and kitchen areas.
• Liaise with contractors and suppliers regarding maintenance, cleaning and facilities issues.
• Provide basic first-line IT support and elevate issues where required.
• Keep CRM and booking systems accurate and up to date.
• Assist with parking, access cards, keys and general administration.
• Provide holiday and sickness cover when required.

Skills

Front of house

Customer service

MS Office

IT skills

Organisation

Tools

CRM systems

Booking systems

Job description

RecruitAbility Ltd is assisting a professional company based at Cambridge Science Park in Cambridge to fill the Front of House & Facilities Coordinator role. The position blends front of house, administration, customer service and facilities support to keep the building welcoming and well presented.

You will be the first point of contact for clients and visitors, manage calls and bookings, oversee reception and kitchen areas, liaise with contractors, and provide basic IT support if needed.