Call Handler

Confidential; Mansfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

Senior Salmon in Mansfield is seeking experienced Call Handlers to join a growing customer service team. This office-based role requires confident, professional communication, especially with customers who may be upset, and offers a permanent position with potential for hybrid working after probation.

Hours are Monday to Friday, 9:00am–5:00pm, 37.5 hours per week. You will manage bookings, coordinate with surveyors, handle insurance claims, and maintain accurate records in internal systems.

Qualifications

• Minimum 9 months' experience in administration and call handling.
• Excellent telephone manner and communication skills.
• Strong customer service background.
• Ability to manage difficult conversations professionally.
• Good organisational and administrative skills.

Responsibilities

• Booking customer appointments.
• Liaising with and scheduling surveyors.
• Handling insurance claims and customer enquiries.
• Managing complaints and resolving customer issues.
• Dealing with finance-related documentation and insurance claims.
• Maintaining accurate records and updating internal systems.

Skills

Call handling

Administration

Customer service

Empathy

Job description

Senior Salmon are on the hunt for experienced Call Handlers to join a new and growing company based in Mansfield. This is an exciting opportunity for confident and professional individuals who thrive in a fast-paced customer service environment. We are looking for candidates with previous experience in call handling, transport planning, dispatch, geographical knowledge, or contact centre environments. Being confident on the phone is an absolute must. Interviews will be taking place throughout October, with successful candidates due to start in November. Please be aware that this role involves speaking with customers who may be upset or frustrated. We are looking for individuals who can communicate professionally, show empathy, and remain calm under pressure.

Key Responsibilities

• Booking customer appointments
• Liaising with and scheduling surveyors
• Handling insurance claims and customer enquiries
• Managing complaints and resolving customer issues
• Dealing with finance-related documentation and insurance claims
• Maintaining accurate records and updating internal systems

Requirements

• Minimum 9 months' experience in administration and call handling
• Excellent telephone manner and communication skills
• Strong customer service background
• Ability to manage difficult conversations professionally
• Good organisational and administrative skills
• Experience within transport planning, dispatch, logistics, or contact centres would be advantageous

Working Hours

Monday to Friday 9:00am - 5:00pm 37.5 hours per week

Location

Mansfield Office-based role

Contract

For the right candidate, there is a permanent opportunity available, including the possibility of hybrid working following the successful completion of probation.

Pay

Salary will be discussed during the interview process and will be dependent on experience.

If you have the confidence, professionalism, and customer service skills to excel in a challenging but rewarding role, we'd love to hear from you.

Skills Required

• Call handling
• Administration